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Admin / Receptionist
2 weeks ago
About the company:
Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. As part of the clinical operations branch, you will work with a professional team who are all dedicated to making a difference in the lives of their clients.
About the role:
As an Admin / Receptionist, you will:
- Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
About you:
To be successful in this role, you must have:
- Demonstrated experience in a similar Administration, Customer Service, Receptionist role
- Strong background in supporting service delivery within a mental health, health, community service, and or a government environment
- Strong written and verbal communication experience
- Currently hold or ability to obtain a Working with Vulnerable People registration
- Currently hold or ability to obtain a Working with Children check
Benefits:
- ASAP start pending Federal Police Check
- 12 month casual temporary assignment
- Full-time hours, Monday to Friday (37.5 hours per week)
- $39 - $45 per hour + super
- Multiple locations available:
- Mt Gravatt, QLD
- Lismore, NSW
- Hobart, TAS
- Elizabeth, SA
- Melbourne, VIC
*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion
