Operational Service Officer

Central Adelaide Local Health Network

• Statewide - SA Pathology - North Adelaide 5006
• Salary $58,709 - $63,154  p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits
• Temporary, full-time up to 12 months

About the role

As an Operational Services Officer, you'll play a vital role in supporting the delivery of safe and high-quality healthcare. Working as part of a dedicated team, you will provide compassionate customer service and care to patients, while carrying out important duties in phlebotomy, specimen collection, specimen management and administration. Using laboratory information systems, you will ensure patient and testing information is entered with accuracy and efficiency, contributing directly to the smooth operation of diagnostic services.

In this role, you'll be responsible for the pre-analytical management of specimens, including receiving, sorting and preparing samples for analysis. You'll also ensure that all specimens are stored and transported under the correct conditions, helping to guarantee accurate results that support timely diagnosis and treatment. With your attention to detail and strong commitment to quality service, you will also manage internal and external customer enquiries effectively, making a positive difference in both patient care and laboratory operations.

About You

You are a dedicated and professional individual who brings strong technical, interpersonal and organisational skills to support high-quality patient care. Experience in paediatric blood collection and data entry will be highly regarded.

• Strong communication and teamwork skills, with a customer-focused approach
• Proven accuracy, attention to detail, and ability to prioritise in high-volume settings
• Experience in pathology specimen collection or laboratory environments
• Sound knowledge of confidentiality, WHS, infection control, and lab systems

About us

Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Salary Benefits: Enjoy flexible salary packaging options, including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Program.

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job ref: 912525

Enquiries to:

Petar Filipovic, Pre-Analytical Manager WCH

Phone:

E-mail: 

Application Closing Date

11:55 pm Friday 12 September 2025

Attachments

912525 RD - Operational Services

Australian applicant guidelines

International applicant guidelines