IT Operations Officer

24 hours ago

Adelaide, South Australia Talent Full time $60,000 - $80,000 per year
  • IT Operations Officer (Rotating Shift)
  • Full Time Permanent Role
  • Adelaide Based Position

Our client is looking for an IT Operations Officer that will provide L1 Service Desk support to customers, vendors and internal staff. They are looking for someone who has excellent communication and organisation skills as well as strong customer service focus with the ability to prioritise tasks.

Responsibilities:

  • Provide 1st level support to customers, vendors and internal staff.
  • Provide after-hours monitoring and support for the 24x7 operational environment.
  • Leverage various tools to identiy outages, analyse trends & investigate alerts.
  • Provide timely response to all incidents, outages and performance alerts
  • Categorising issue, perform basic triage and drive escalation to the appropriate technical teams
  • Ensuring appropriate actions are taken to reduce the amount of High Priority Incidents through event monitoring
  • Notify customers and 3rd part service providers of issues, outages and remediation status
  • Monitoring and managing appropriate ticket queues
  • Maintaining all case/issue history within the Service Management System
  • Ensure that monitoring is conducted in line with appropriate treatment plans
  • Initiate, action and monitor scheduled daily/nightly operational tasks, such as batch processing and script execution
  • Ensure accurate and meaningful handover of managed cases

Qualifications:

  • Relevant expereince working on an IT Service desk and/or 24/7 operations centre.
  • ITIL V3 Foundations qualifications or equivalent experience
  • Customer service focus; strong operational skills; strong verbal and written communications
  • Attention to detail.
  • Ability to work in a team environment as well as autonomously in a professional environment.
  • Proven ability to deliver a quality client service

If the above role sounds of interest, please click on "
Apply Now",
or get in touch with
Ivan
via

  • Operations Officer

    2 weeks ago

    Adelaide, South Australia Nexar Group | Security Services I Cleaning Services | Risk Services I Training Services Full time $60,000 - $80,000 per year

    Company DescriptionNexar Group, founded in Melbourne in 2016, is committed to driving change and innovation within the security, cleaning, risk, and training service industries. Our mission is to deliver exceptional service through innovative solutions. We pride ourselves on building honest and transparent partnerships to deliver tailored, outcome-based...

  • Fire Operations Officer, Operations

    4 weeks ago

    Adelaide, South Australia Department For Environment And Water SA Full time

    About the Role: An exciting opportunity exists for aFire Operations Officer, Operations working in the Park Operationsand Community Partnerships Branch of the National Parks and PublicLands Division.The Fire Operations Officer, Operations is responsible forproviding effective coordination of resources and logisticalsupport to fire program delivery within the...

  • IT Operations Officer

    2 weeks ago

    Adelaide, South Australia Liebherr Group Full time $60,000 - $80,000 per year

    Skills and Duties:With an immediate start available, you will be required to:Install, configure computer hardware, software, systems, servers, networks, printers and scannersMonitor and maintain computer systems and networksRespond in timely manner to all service issue requestsProvide technical assistance support in person or over the phoneOnboarding new...

  • Fleet Operations Officer

    3 days ago

    Adelaide, South Australia Elders Full time $60,000 - $90,000 per year

    About the roleElders is seeking a Fleet Operations Officer to join the Elders Fleet Operations team on a permanent, full-time basis.We're looking for an enthusiastic, engaged, accountable team-player who'll perform an integral role in day-to-day operational fleet activities to ensure that our fleet of over 2,500 vehicles operates effectively.You'll join the...

  • Operations Support Officer

    5 days ago

    Adelaide, South Australia Helping Hand Full time $43,000 - $65,000 per year

    There to care. Here for good. An exciting opportunity exists to join our team as an Operations Support Officer - Rostering/Scheduling. Here at Helping Hand we've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength. Now, we're on a mission to continue...

  • Operational Services Officer

    2 weeks ago

    Adelaide, South Australia SA Health - Statewide Clinical Support Services Full time $58,709 - $63,000 per year

    Central Adelaide Local Health NetworkStatewide – SA Pathology - Lyell McEwin HospitalSalary  OPS2 $58,709 - $63,154p.a. (pro-rata) + Superannuation & Salary Sacrifice BenefitsFull-Time, Temporary 6 Month RoleAbout the roleAs an Operational Services Officer in Specimen Reception, you will play an important role in supporting the Pre-Analytical Services...

  • Chief Operating Officer

    3 days ago

    Adelaide, South Australia Underwood Executive Full time $120,000 - $180,000 per year

    / Transform strategic vision into service excellence/ Drive innovation and sustainability at the highest levels/ Be part of something kind, bold and genuineUniting Communitiesis a leading not-for-profit organisation committed to fostering resilient, inclusive and compassionate communities across South Australia. With over 120 years of service, spanning...

  • Operational Services Officer

    1 week ago

    Adelaide, South Australia SA Health - Statewide Clinical Support Services Full time $58,709 - $63,354 per year

    Central Adelaide Local Health NetworkStatewide – SA Pathology - Woodville South, 5011Salary OPS2 $58,709 - $63,154 p.a. + Superannuation & Salary Sacrifice BenefitsPermanent, ongoingAbout the roleAs an Operational Services Officer, you will play a vital role in supporting the smooth and efficient operation of Anatomical Pathology. You will assist with a...

  • Operational Services Officer

    4 weeks ago

    Adelaide, South Australia SA Health Full time

    Job no: 914251Work type: Full timeLocation: Adelaide Metro Western, Adelaide CBDCategories: Administration, Business and Management About the role As an Operational Services Officer, you will play a vital role in supporting the smooth and efficient operation of Anatomical Pathology. You will assist with a variety of laboratory-based administrative and...

  • Operational Services Officer

    4 weeks ago

    Adelaide, South Australia SA Health Full time

    Job no: 914251Work type: Full timeLocation: Adelaide Metro Western, Adelaide CBDCategories: Administration, Business and ManagementAbout the roleAs an Operational Services Officer, you will play a vital role in supporting the smooth and efficient operation of Anatomical Pathology. You will assist with a variety of laboratory-based administrative and...