Service Management Officer

1 week ago

Greater Sydney Area, Australia Corporate Travel Management (CTM) AUNZ Full time $60,000 - $90,000 per year

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About The Role
The Service Management Officer supports CTM employees, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.

The Service Management Officer supports CTM and provides customer service lifecycle and professional, timely, helpful, high quality and consistent service both technical and non-technical support. Ensures CTM employees requirements are met through being listen to, valued and respected leading to positive experiences.

This role will be a 6 month fixed term contract

Skills

  • Excellent customer service and interpersonal skills.
  • Strong teamwork and collaboration skills
  • Proficient in ITIL best practices.
  • Strong problem-solving and analytical skills.
  • Effective communication skills, both written and verbal.
  • Ability to manage multiple priorities and work under pressure.
  • Technical proficiency in relevant IT infrastructure and service desk tools.

Experience

  • Experience in IT service analysts or a similar role.
  • Experience with ITIL or similar IT service management frameworks.
  • Demonstrated ability to work as part of a team of IT professionals.
  • Experience in vendor management and negotiation.

Knowledge

  • In-depth understanding of ITIL best practices and frameworks.
  • Knowledge of IT infrastructure, including networks, servers, and security.
  • Understanding of customer service principles and practices.
  • Familiarity with service desk software and tools.

Qualifications

  • Bachelor's degree in information technology, Computer Science, a related field or relevant industry experience

Why CTM?
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.

As a global organization CTM offers a range of employee benefits that you can access, including;

  • Travel discounts
  • Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
  • Training and Development opportunities
  • Annual Volunteer Day
  • x2 Wellness/Chillout Days
  • 2 Weeks extra leave - Purchase Leave

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.

  • Service Management Officer

    2 weeks ago

    Sydney, New South Wales, Australia Corporate Travel Management Full time $104,000 - $130,878 per year

    About CTMCTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with...

  • Organisational Services Manager

    3 days ago

    Greater Perth Area, Australia Consumer Credit Legal Service (WA) Inc. Full time $90,000 - $120,000 per year

    Lead with Integrity. Work with Heart. Make Justice Accessible.The Organisational Services Manager works closely with the CEO to ensure smooth, effective operations across the organisation. The role oversees HR, administration, systems, communications, and key projects that keep CCLS running efficiently and aligned with its purpose. This is a hands-on...

  • Customer Service Officer

    1 week ago

    Greater Brisbane Area, Australia AL-KO Vehicle Technology Australia & NZ Full time $60,000 - $80,000 per year

    Customer Service Officer – YatalaAL-KO Vehicle Technology GroupLocation: Yatala, QLDFull-time | Join a global leader in trailer, caravan, and RV technology⸻About UsAL-KO Vehicle Technology Group is a world-leading manufacturer and supplier of high-quality components for the caravan, RV, and trailer industries. With a proud history of innovation, safety,...

  • ▷ Urgent Search! Service Management Officer

    3 weeks ago

    Sydney, Australia Corporate Travel Management Limited Full time

    Overview CTM Sydney are looking for a Service Management Officer, with great IT experience and excellent customer service. 6 month fixed term contract. About CTM CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service...

  • Client Service Officer

    5 days ago

    Sydney, Australia NSW Government -Estate Management Full time

    We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management - We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate Managemetn over the next 18 months - Clerk Grade: 3/4. Base salary $75,992 to $83,211...

  • Office Manager

    5 days ago

    North Sydney Council, Australia Impel Management Full time $60,000 - $90,000 per year

    Are you an experienced Office or Facilities Manager who takes pride in creating a well-run, welcoming, and organised workplace? We're looking for someone who thrives on variety, enjoys leading people, and loves keeping everything (and everyone) running smoothly behind the scenes. This role is perfect for someone who wants ownership, stability, and the...

  • Sales Manager

    3 days ago

    Greater Sydney Area, Australia Corporate Travel Management (CTM) AUNZ Full time $90,000 - $120,000 per year

    ABOUT CTM AND CTM Meetings & EventsCTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was...

  • Travel Consultant

    1 day ago

    Greater Perth Area, Australia Travel Cue Management Full time $120,000 - $150,000 per year

    Company ProfileTravel Cue is a global travel management company that specializes in professionally organizes and manages travel-related information and services for customers within specific industry verticals. Our expertise is tailored to meet the unique needs of industries such as energy, technology, offshore, oil and gas, energy, technology, shipping and...

  • Senior Manager, Global Commercial Strategy

    1 day ago

    Greater Sydney Area, Australia Corporate Travel Management (CTM) AUNZ Full time $180,000 - $250,000 per year

    About CTMCorporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on...

  • Regulatory Service Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW** **Grade**: Clerk 3/4 **Salary**: $84,659 - $92,701 + Superannuation **Location**: Gosford or Parramatta **Term**: Ongoing **Closing Date: Monday 22nd September 2025 (9:59 AM)** **About the Role** The Investigations and Enforcement Directorate is responsible for...