Administration Clerk

15 hours ago

Brisbane, Queensland, Australia Mobile Computer Geeks Full time $40,000 - $80,000 per year

Casual Administrative Clerk

Work from Home with Mobile Computer Geeks

Location: Remote (Home-based)

Job Type: Casual

Reports to: General Manager

Hours: Saturdays 8:00 am – 1:00 pm, possible Wednesdays 13:30 pm – 5:00 pm (with potential for additional hours based on performance)

Are you a detail-oriented organiser who loves helping people and keeping things running smoothly? Mobile Computer Geeks is looking for a Casual Administrative Clerk to join our team and support our technicians, clients, and operations. This role is ideal for someone who thrives in a dynamic, people-focused environment and wants the flexibility of working from home.

About Us

At Mobile Computer Geeks, we're more than a tech support business, we're a family. With over 30 years of combined experience, we provide reliable and affordable IT support to homes and small to medium-sized businesses across Brisbane, Logan, Moreton Bay, Redland Bay, Ipswich, and the Gold Coast. As a family-owned business, we know the importance of a personal touch, and we bring this ethos to everything we do.

What You'll Do

As our Administrative Clerk, you'll be the backbone of our daily operations, ensuring our clients and team have a seamless experience:

  • Respond to phone calls, emails, and other communications from clients in a professional and timely manner
  • Coordinate and schedule appointments based on technician skills, availability, and service areas
  • Provide clear and accurate information about products and services
  • Assist with invoicing, data entry, and other administrative processes
  • Maintain electronic and paper filing systems
  • Organise meetings, prepare documents, and collate data as needed
  • Foster a customer-centric culture and support team collaboration
  • Handle other duties as reasonably directed

About You

  • Fast learner in remote settings with minimal physical touch points
  • Experience in customer service and/or administration
  • Excellent communication and professional phone/email etiquette
  • Strong organisational skills and attention to detail
  • Ability to manage time, prioritise tasks, and work independently or as part of a team
  • Comfortable with Microsoft Office (Outlook, Word, Excel) and learning new systems
  • Calm and proactive problem solver

Performance Goals

  • Respond to client enquiries quickly (target 15 minutes, required within 60 minutes)
  • Maintain courteous, professional, and respectful customer interactions
  • Ensure accurate bookings and scheduling, aligned with technician availability and skill set
  • Keep records and documentation accurate and up-to-date
  • Follow all company policies and procedures

What We Offer

  • Casual, work-from-home flexibility
  • Supportive, family-owned company culture
  • Opportunity to grow your role based on performance
  • Experience in diverse administrative and customer support functions

Join Us

If you enjoy keeping things organised, helping people, and being part of a dynamic team, we'd love to hear from you.

Learn more about us at

Job Type: Casual

Pay: $32.18 per hour

Expected hours: No less than 5 per week

Benefits:

  • Work from home

Experience:

  • Customer service: 1 year (Required)

Work Location: Remote

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