Contracts Performance Officer

Position:

Organisation Unit:

Location:

Tenure:

Closing:

Synopsis:

• $85,415- $96, % Super
• Permanent, full-time position
• Employee Discounts Program

About the role

The Contract Performance Officer sits within the Waste and Recycling Branch, Infrastructure and Amenity Division and offers an exciting opportunity to ensure Melbourne's essential waste and recycling services are delivered to the highest standards.

This role plays a key part in safeguarding service quality, strengthening provider accountability, and supporting the strategic goals of the City of Melbourne in building a sustainable and liveable city. Based primarily on site in our vibrant Melbourne CBD office, you'll enjoy being in the heart of the city with cafes, shops and transport right on your doorstep.

You will work closely with service providers, building managers, and internal stakeholders to ensure compliance with contract requirements, uphold Chain of Responsibility obligations, and identify efficiencies in waste management – particularly across commercial premises. This role is critical in maintaining uninterrupted services amidst the evolving challenges of our growing city.

A little more about the role

• Deliver contract performance audit programs and ensure compliance with management plans and Chain of Responsibility requirements
• Conduct inspections and audits to identify issues affecting service delivery or public amenity
• Analyse performance against KPIs and prepare clear management reports highlighting trends and opportunities
• Independently assess waste management systems in buildings and work with stakeholders to optimise services

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you'll help deliver what's most important to the people who live, work, study, visit and invest in our great city.

We're proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it's your chance to make a real impact, contribute to something bigger, and shape Melbourne's future alongside a collaborative and forward-thinking team.

About you

You are a detail-driven contract compliance professional with the ability to build strong relationships and influence outcomes. You bring excellent communication skills, confidence in conducting audits, and a passion for improving services that benefit the community.

You may also be:

• Comfortable working independently in diverse environments (on-site and off-site)
• Skilled in analysing complex data and translating it into practical insights for improvement

What your experience might look like

Essential

• Waste management service contract experience
• 2–4 years' experience in contract compliance and management, including auditing and performance measurement
• Proven ability to monitor service provider performance, manage audits, and resolve service issues
• Excellent written and verbal communication, including the ability to liaise and negotiate with a wide range of stakeholders
• Proficiency with computer systems, including databases, spreadsheets, and reporting tools
• Demonstrated ability to deliver high-quality customer service aligned with organisational values
• A current Victorian Driver's Licence

Desirable

• Understanding of NHVR and Chain of Responsibility obligations in a transport, logistics, or waste context
• Experience engaging with building managers and service providers to implement improvement opportunities

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance: We support flexible hours and alternative work arrangements (like ADOs).

How to apply

We'd love to hear how you can make an impact in this role As part of your application, you will be required to:

• Attach your updated resume
• Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.

Submit your application no later than 11:45pm on Thursday, 2 October 2025.

A few important things to note – don't miss out

• Applications must be submitted online. Unfortunately, we can't accept applications via email, so please be sure to apply through the official job link provided.
• Apply early This role may close sooner than the listed closing date if we find the right candidate — so don't wait to get your application in.
• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

Need more info?

Refer to the position description below or contact Catherine Ng– Manager Commercial Waste & Recycling Services,

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you're contacted for an interview.