Team Leader

About Compnow:

Compnow are a national privately owned technology company. We're committed to being more than just an IT provider. We're a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we're here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don't stop growing, neither do we.

Do What's Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

• A free day of leave on your birthday
• Five weeks annual leave incentive
• Employee discounts on IT equipment and hundreds of well known brands
• Training programs designed for you
• Long term career pathways

What you'll do?

The Team Leader - University Services plays a crucial role in overseeing the teams at QUT and the Brisbane campuses of Griffith University. They will be expected to foster the team towards a common goal and are expected to create, update and maintain the body of documentation at both universities. It also includes attending meetings weekly with our clients, report back to the Service Delivery Manager on a day-to-day basis and develop workflows and new processes as required to update our way of working.

• Lead, manage and co-ordinate the Deployment Technician Teams daily activities. This includes providing ongoing advice, training, and development to ensure effective and efficient delivery of deployment services.
• Act as the first point of escalation for our customer and the onsite team, taking ownership of escalation issues and expedite the resolution process.
• Develop and implement Service Improvement Plans to address any areas where the team performance is identified as inadequate and needs improvement, which includes documentation of procedures and process.
• Performance management and target setting of key performance indicators (KPI) for individual team members. Including setting clear and achievable objectives for staff and monitoring results.
• Support the long-term commercial viability of the team by ensuring the team operate within compliance and legislative frameworks and identifying and mitigating risk.
• Generate scheduled Weekly and Monthly Operational Reports to Management, as well as ad hoc reporting where required.

What you'll bring?

• Previous experience working in a team lead role.
• Proven experience with the Microsoft Office Suite and ability to use reporting tools.
• Good understanding of how universities operate and higher education in general.
• Genuine care for building overall staff working capacity and ability to mentor, support and guide technicians.
• Excellent customer service and communication skills, with the ability to manage customer issues and escalations.

What else do you need to apply?

• Travel on-site to our client's sites in the Brisbane CBD.
• Must be an Australian resident available to work full time without restrictions

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don't meet every single requirement? Don't count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.