
Manager, Loyalty
5 days ago
- Bring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunity
- Drive simplification and velocity in delivery through your disciplined execution focus
- You'll join a high-performing team, backing talented individuals
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As a
Manager, Loyalty
, you will be part of the
Personal Everyday Banking (PEB),
that's doubling down on customer obsession.
Each day, you'll go above and beyond to:
- Lead the campaign management and execution stream to deliver 1:1 and mass loyalty offers and benefits to enrolled NAB Goodies customers.
- Lead the end to end campaign planning, delivery and execution including optimisation, insights and performance tracking.
- Use performance, insights and data to increase customer engagement and redemptions with the Goodies program.
- Proactively manage the go to market strategy, assets, content and creative management across channels.
We're looking for the best and brightest to deliver the best for our customers. You'll need:
- Demonstrated experience working in a similar Senior Loyalty Program Management role coupled with campaign management experience preferably within Financial Services.
- Proven experience and knowledge of market and competitor analysis.
- Marketing and campaign delivery experience.
- Proven experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, can stress test plans and strategies.
- Financial modelling experience and knowledge of Agile ways of working (desirable).
- Proactive approach to problem-solving with proven analytical capability, and close attention to detail, and ability to work in a collaborative and inclusive team environment.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
-
Manager, Loyalty
4 weeks ago
Melbourne, Victoria, Australia NAB Full timeOverviewJoin to apply for the Manager, Loyalty role at NABAs a Manager, Loyalty, you will be part of the Personal Everyday Banking (PEB), that's doubling down on customer obsession.ResponsibilitiesLead the campaign management and execution stream to deliver 1:1 and mass loyalty offers and benefits to enrolled NAB Goodies customers.Lead the end to end...
-
Manager, Loyalty
4 weeks ago
Melbourne, Victoria, Australia NAB Full timeOverviewJoin to apply for the Manager, Loyalty role at NABAs a Manager, Loyalty, you will be part of the Personal Everyday Banking (PEB), that's doubling down on customer obsession.ResponsibilitiesLead the campaign management and execution stream to deliver 1:1 and mass loyalty offers and benefits to enrolled NAB Goodies customers.Lead the end to end...
-
Manager, Loyalty
4 weeks ago
Melbourne, Victoria, Australia National Australia Bank Full timeOverviewBring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunityDrive simplification and velocity in delivery through your disciplined execution focusYou'll join a high-performing team, backing talented individualsOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all...
-
Manager, Loyalty
4 weeks ago
Melbourne, Victoria, Australia National Australia Bank Full timeOverviewBring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunityDrive simplification and velocity in delivery through your disciplined execution focusYou'll join a high-performing team, backing talented individualsOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all...
-
Manager, Loyalty
5 days ago
Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $104,000 - $160,000 per yearManager, LoyaltyJob number: 803197Primary position location: VIC- Melbourne CBDCategory: Marketing, Communications & Corporate AffairsCategory: Product ManagementCategory: Retail/ConsumerWork type: Permanent Full timeClosing at: Sep :00 AESTFavouriteBring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunityDrive...
-
Senior Manager, Loyalty
7 days ago
Melbourne, Victoria, Australia Mable Full time $120,000 - $150,000 per yearHomeMade, Mable, Leap In And Mable Direct Are Entities Under The Attain Healthtech Group Of Companies. While Our Companies Are Diverse, Three Similarities Bind UsWe exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of careWe believe in technology as an...
-
Loyalty Manager, Liquorland
3 weeks ago
Melbourne, Victoria, Australia Coles Full timeWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamOur Coles Liquor team supportLiquorland,Liquorland...
-
Loyalty Coordinator
3 weeks ago
Melbourne, Victoria, Australia Country Road Full timeWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individualsLoyalty Coordinator - Growth & RetentionApply now Job no: 999802Work type: Full-TimeLocation: Melbourne - CBD & InnerCategories: MarketingWe're...
-
Loyalty Coordinator
3 weeks ago
Melbourne, Victoria, Australia Country Road Full timeWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance. We are always on the look-out for dedicated, fashion forward and like-minded individualsLoyalty Coordinator - Growth & RetentionApply now Job no: 999802Work type: Full-TimeLocation: Melbourne - CBD & InnerCategories: MarketingWe're...
-
Loyalty Coordinator
3 weeks ago
Melbourne, Victoria, Australia Country Road Group Full timeLoyalty Coordinator - Growth & RetentionWe're looking for a Loyalty Coordinator to join the Country Road Group As the Loyalty Coordinator for Growth & Retention, you will work on growing member value and retaining members of the loyalty programs across CRG. In this role you will plan, coordinate and execute tactics that not only drive store engagement but...