Manager, Loyalty

3 days ago

Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per year
  • Bring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunity
  • Drive simplification and velocity in delivery through your disciplined execution focus
  • You'll join a high-performing team, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a
Manager, Loyalty
, you will be part of the
Personal Everyday Banking (PEB),
that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

  • Lead the campaign management and execution stream to deliver 1:1 and mass loyalty offers and benefits to enrolled NAB Goodies customers.
  • Lead the end to end campaign planning, delivery and execution including optimisation, insights and performance tracking.
  • Use performance, insights and data to increase customer engagement and redemptions with the Goodies program.
  • Proactively manage the go to market strategy, assets, content and creative management across channels.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Demonstrated experience working in a similar Senior Loyalty Program Management role coupled with campaign management experience preferably within Financial Services.
  • Proven experience and knowledge of market and competitor analysis.
  • Marketing and campaign delivery experience.
  • Proven experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, can stress test plans and strategies.
  • Financial modelling experience and knowledge of Agile ways of working (desirable).
  • Proactive approach to problem-solving with proven analytical capability, and close attention to detail, and ability to work in a collaborative and inclusive team environment.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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