Project Manager Loyalty Program

2 weeks ago

Melbourne, Victoria, Australia Gravitas Full time $80,000 - $120,000 per year

Fixed Term Contract - 3-6 months - with view to extend

Exciting Retail / Customer Loyalty Project

As a Project Manager joining the team in a large Customer Value Management Program of work you'll be embedded within a high-profile retail client and play a key role in driving the execution of critical transformation programs. Your work will be pivotal in shaping customer-centric, data-driven change across the organisation.

This is a hands-on, outcomes-focused role that requires a strategic mindset, stakeholder finesse, and strong project management capabilities.

Key Responsibilities

  • Lead planning and execution of multi-disciplinary transformation projects aligned to the client's customer strategy.
  • Use project management tools and frameworks to ensure delivery milestones are met with agility and quality.
  • Track, measure, and report progress, proactively removing roadblocks to keep programs on course
  • Support the Executive Advisor in delivering high-impact initiatives on behalf of the GM Customer.
  • Drive continuous alignment between business goals, change initiatives, customer loyalty and omni-channel personalisation programs.
  • Manage cross-functional stakeholder engagement, fostering collaboration and buy-in at all levels.

What You Bring

  • 3+ years' experience in a Project Management role in a dynamic, high-stakes environment working with large cross functional teams
  • Highly competent in project management tools (e.g., Smartsheet, Jira, MS Project, Asana), and comfortable working in Excel, PowerPoint, and other business insight tools.
  • Exposure to working within Transformation or Program Offices, ideally in Retail or Consumer-focused sectors.
  • Exposure to technology-driven projects in CRM and marketing automation (but not IT focused projects)
  • Strong understanding of customer value or loyalty-led programs is ideal
  • Excellent communication skills, with the ability to present clearly to senior stakeholders.
  • A hands-on operator who is also comfortable shaping strategic direction.
  • Proactive, independent, and always looking to add value beyond your brief.

If you're ready to elevate your career and work on projects that drive real change, we'd love to hear from y

  • Loyalty Manager

    3 days ago

    Melbourne, Victoria, Australia EML Full time $80,000 - $120,000 per year

    Role:Loyalty Manager – APACReports To:Director of Strategic PartnershipsLocation:Melbourne, AustraliaThe team you'll be joiningEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...

  • Manager, Loyalty

    2 weeks ago

    Melbourne, Victoria, Australia NAB Full time $120,000 - $180,000 per year

    Bring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunityDrive simplification and velocity in delivery through your disciplined execution focusYou'll join a high-performing team, backing talented individualsOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our...

  • Manager, Loyalty

    2 weeks ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $104,000 - $160,000 per year

    Manager, LoyaltyJob number: 803197Primary position location: VIC- Melbourne CBDCategory: Marketing, Communications & Corporate AffairsCategory: Product ManagementCategory: Retail/ConsumerWork type: Permanent Full timeClosing at: Sep :00 AESTFavouriteBring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunityDrive...

  • Program Manager- Project Management

    2 weeks ago

    Melbourne, Victoria, Australia CVS Health Full time $120,000 - $180,000 per year

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...

  • Senior Project Accountant

    4 days ago

    Melbourne, Victoria, Australia Metro Tunnel Project Full time $120,000 - $180,000 per year

    Company description: Closing Date: Monday 27 October 2025 at 11:59pmSalary Range: $113, $136,747.00Metro Tunnel Project Office, Victorian Infrastructure Delivery Authority (MTPO, VIDA) is the Victorian Government body responsible for the delivery of the Metro Tunnel. MTPO, VIDA is responsible for all aspects of the project, overseeing the final stages of...

  • Senior Project Engineer

    2 weeks ago

    Melbourne, Victoria, Australia John Holland (North Western Program Alliance) Full time $120,000 - $180,000 per year

    About John HollandAt John Holland, our purpose is simple - we transform lives with everything we do.We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the...

  • CRM & Loyalty Specialist - Skechers & Dr Martens

    2 days ago

    Melbourne, Victoria, Australia Accent Group Careers Full time $90,000 - $120,000 per year

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Senior Digital Project Manager

    2 weeks ago

    Melbourne, Victoria, Australia Ogilvy One Full time $90,000 - $120,000 per year

    Business unit:Ogilvy OneLocation:MelbourneEmployment type:PermanentWe are a team. We are accountable. We partner with our clients to deliver strategic creative we are proud of.We learn together, we create together, we win together.And most importantly, we have fun together.About the role:Ogilvy One is on the hunt for a Senior Digital Project Manager to join...

  • Program/Project Administrator

    1 week ago

    Melbourne, Victoria, Australia Invenio Pty Ltd Full time $100,000 - $140,000 per year

    We are seeking an exceptionally skilled Program/Project Administrator with proven expertise in large-scale construction and renovation projects. This position is tailored for a professional with strong technical capabilities in advanced project management systems and internationally recognised certifications.About the Role: As a Program/Project...

  • Project Scheduler

    4 days ago

    Melbourne, Victoria, Australia Rheinmetall Full time $80,000 - $120,000 per year

    Ref.-Nr.:AU02485:Contract Type:Permanent Full-TimeWHAT WE ARE LOOKING FORAbout the TeamBased out of Southbank, Melbourne, our LAND121 team supports the Commonwealth of Australia in the delivery and sustainment of Logistics Vehicles as they enter service with the Australian Army. With a dedicated team split between Brisbane and Melbourne, we are now seeking a...