
Customer Support Representative
1 week ago
Position Overview
We are currently seeking a Customer Support Representative to join our dynamic team. You'll assist customers with inquiries, coordinate service requests, and provide exceptional after-sales support. No prior solar experience required — full training is provided
Key Responsibilities
- Respond to customer emails, calls, and chat inquiries in a professional manner.
- Schedule service visits and coordinate with technical teams.
- Provide accurate product and warranty information.
- Track open cases and follow up to ensure customer satisfaction.
- Update CRM systems with client details and case status.
- Support sales and operations departments when needed.
What We're Looking For
- Strong communication and problem-solving skills.
- Positive attitude and passion for helping others.
- Basic computer literacy (email, MS Office, data entry).
- Previous experience in customer service or administration preferred.
- Reliable, organized, and a team player.
What We Offer
- Competitive pay: AUD 58,000 – 70,000 per year + performance bonuses.
- Full onboarding and solar industry training.
- Opportunities for career growth and promotion.
- Supportive, inclusive workplace culture.
- Employee discounts on solar systems and energy-saving products.
- Paid annual leave and company events.
Job Types: Full-time, Permanent
Pay: $58,000.00 – $70,000.00 per year
Work Location: In person
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