Assistant Venue Manager

Hi, we're Fever

We're excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

ABOUT THE ROLE

The Assistant Venue Manager assists in the daily operational management of the site and and along with the Site Manager forms the leadership team of our premier immersive experience SENSAS.

Based in Melbourne, the Assistant Venue Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team.

In this full-time role, you'll be a key member of the team, running the majority of sessions each week, while also supporting the Site Manager with rostering, basic admin, inventory, and minor venue upkeep. You'll also actively work towards building the brand within the city community through community partnerships and private events.

If you're organised, high-energy, love being around people, and are comfortable managing an experience designed to challenge all 5 senses, this is for you. Most of the work will be based onsite.

ABOUT SENSAS

Forget the key and lock, SENSAS throws tradition out the window with a revolutionary sensory adventure. It's a playground for your five senses, designed to challenge your perceptions and build empathy for those with sensory disabilities.

Gather your team of explorers and prepare to embark on a 2-hour journey of discovery in complete darkness. Each workshop focuses on a single sense, pushing you to rely on the unexpected. Navigate a maze by touch, decipher cryptic messages through taste and smell, conquer your fear of heights in an anti-gravity room, and hone your reflexes in a laser obstacle course.

Conquer your primary fears, and embrace your emotions during the session, to collect as many sensory tokens as possible. Each token won means a donation to a local charity supporting people with disabilities.

SENSAS is a completely crazy, fun, and socially conscious experience, accessible to everyone for all ages It's a unique activity to experience at least once in your life, with family, friends, or work colleagues

LOCATION AND ESTIMATED START DATE: ASAP

GENERAL RESPONSIBILITIES:

Administrative, Reporting and Accounting Responsibilities:

• Handling calls from clients, suppliers, and partners
• Ability to monitor the activity indicators of a center
• Ensuring the proper use of the box office
• Collecting mail and managing invoices from clients or suppliers
• Drafting meeting summaries and sharing them with the team
• Participating in debriefing sessions with the manager to track progress
• Organizing brainstorming sessions with the team for specific goals

Management Responsibilities:

• Ensuring high-quality customer service and client satisfaction
• Assisting with recruitment, schedule development, and inventory management
• Supporting the onboarding, training, and integration of new hires

Business Responsibilities:

• Assistant Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Lead up to 10+ sessions per week — this is your main focus.
• Guaranteeing our venue will always be a safe & welcoming place to visit and work in.
• Maintaining great relationships with guests, suppliers and partners
• Ensure all guests have a smooth, safe, and enjoyable experience.
• Give briefings, guide teams through the experience, and handle wrap-ups.
• Be the consistent, welcoming face of the venue — people will remember you.

SKILLS & REQUIREMENTS:

• 3+ years of experience in operations, hospitality, live entertainment, experience hosting, entertainment, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Basic budget awareness and understanding of expense control principles is required.
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organisational skills;
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Reliable transportation and ability to arrive on time for scheduled shifts
• Full time role that may involve weekend work
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
• Australian work authorisation is required at the time of application.

Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus