Customer Service Admin Officer

• Administration & Clerical 38hrs Grade 4 starting at $84,659 + super & leave
• Temporary opportunity to Until 30 April 2026
• Part time working requirements = 30.4 hours per week
• Location - Penrith or Gosford

About the role

As the first point of contact for customers at Greater Sydney LLS, you'll handle a broad range of enquiries across agriculture, natural resource management, and biosecurity. You'll triage requests, provide information, manage records and financial transactions, and support local events and meetings.

You'll also contribute to continuous improvement, support local engagement activities, and play a part in emergency biosecurity responses when required.

What you'll do

• Deliver professional and timely front-line customer service
• Provide accurate information, guidance, and advice to customers and stakeholders.
• Manage receivables, cash handling, and financial reconciliations in line with procedures.
• Provide high-level administrative support across the business including record management and financial administration
• Contribute to team projects and share knowledge to enhance service delivery.

We're seeking someone who:

• Brings strong administrative, organisational, and communication skills.
• Thrives in a busy, customer-focused environment.
• Works collaboratively within a team and with the community.
• Has strong attention to detail and can manage competing priorities.
• Is confident using technology and financial systems.

Essential requirements:

• Current NSW Driver Licence and willingness to travel as required.

Interested?

If you're ready to take on a diverse, fast-paced role that has real impact across NSW's land management landscape, we'd love to hear from you.

Applying is easy Simply submit your resume and a cover letter online and tell us why the role selected is for you is for you. We'll get back to you after the closing date.

For questions or a quick discussion about the role, please reach out to Elissa Laing A/ Team Leader Business and Support Service on or

You can also view the Role Description

Closing Date: 11:55pm Tuesday, 4 November 2025

What to Expect Next

After applying:

• You'll receive a confirmation email
• We'll review all applications once the ad closes
• If shortlisted, you may be invited to interview (in person or Microsoft Teams video)
• Further assessments will follow (e.g. writing task, skills test, psychometric test)
• Reference checks will be completed for final candidates
• The preferred candidate for this role may be required to undergo reference checks, a national police check, bankruptcy check, health assessment and/or other assessments as required.
• A talent pool may be created for ongoing and temporary roles of the same type that may arise within the next 18 months.

About us – together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

We have skilled and dedicated teams working in 200 locations across regional NSW. With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Diversity, Equity and Inclusion

At DPIRD, we are committed to fostering a diverse, equitable and inclusive workplace that reflects the communities we serve. We welcome applications from people of all backgrounds – including, but not limited to, gender, age, ethnicity, cultural heritage, disability, religion and sexual orientation.

DPIRD is a proud Disability Confident Recruiter, Family Inclusive Employer and Carer Friendly Employer

We are committed to ensuring every stage of the recruitment process is accessible and free from barriers. If you require adjustments or information in an alternative format to participate, please contact or the hiring manager listed for a confidential discussion.

We also understand that work is just one part of life. Our Family Inclusive Employer and Carers + Employers Accreditations reflect our commitment to supporting employees to balance work and family responsibilities.