Customer Service Officer

2 days ago

Sydney, Australia NSW Government -Service NSW Full time

**Customer Service Officer - Admin**
**Temporary - up to 12 months**
**Full-time 35 hours per week**
**Location - Auburn Middle Office**
**SNSW Grade 2/3**

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services.

Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service and an expanding network of Service Centres.

**About the role**

You will be responsible to deliver transactional services that provide timely, accurate and efficient information and assistance to NSW customers, ensuring high levels of customer service delivery and the provision of a quality customer experience which is easy, convenient and as secure as possible.

**Key Accountabilities**
- Written and verbal communication with internal and external stakeholders
- Perform work as required in line with capabilities to contribute to the success of Service NSW objectives
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
- Operate the telephony and other communication systems alongside agency-specific technology systems with accuracy and efficiency
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
- Provide timely, high quality customer service to customers consistent with Service NSW vision, mission and values, as assessed by internal reviews and customer feedback.
- Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes

**A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.**

**Your remuneration**

Salary SNSW Grade 2/3 with the base salary for this role starting at $56,102 base plus superannuation

**Learn more**:
Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

**Want to know more?**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

  • Regulatory Service Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Regulatory Service Officer - Response Triage and Enforceable Undertakings, SafeWork NSW** **Grade**: Clerk 3/4 **Salary**: $84,659 - $92,701 + Superannuation **Location**: Gosford or Parramatta **Term**: Ongoing **Closing Date: Monday 22nd September 2025 (9:59 AM)** **About the Role** The Investigations and Enforcement Directorate is responsible for...

  • Associate Customer Resolution Officer

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...

  • Network Services

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...

  • Network Services

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...

  • Policy Officer

    2 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Policy Officer** **Clerk Grade**:7/8 **Salary Range**:$110,266 - $122,058 + superannuation **Employment Type: T**emporary (up to 12 months), Full-Time **Location**:Sydney CBD - The Independent Review Office (IRO) is looking for a_**_ Policy Officer_**_ to join its Strategy Policy & Support Team_ **_ About the organisation_** The Independent Review...

  • Legal Officer

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Legal Officer** **Clerk Grade**: 7/8 **Annual Salary Range**: $113,574 - $125,720 + superannuation **Employment Type**:Temporary (up to 2 years), Full-Time **Location**: Sydney CBD **The Organisation** The Independent Review Office (IRO) is an independent Agency established under the Personal Injury Commission Act 2020. Samantha Taylor PSM is the...

  • Content Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Content Officer** - ** Employment Type: Temporary full-time opportunity until June 2025**: - ** Clerk Grade: 05/06 base salary starting at $93,295 to $102941.** - ** Location: Sydney, hybrid work arrangement is available** - ** This role sits within the Digital NSW Division in the NSW Digital Channels team** We are looking for a Content Officer to join...

  • IT Service Management Analyst

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **IT Service Management Analyst** **Clerk Grade: 7/8, base salary starting at $110,266 - $122,058 plus superannuation** **Employment Type: Ongoing, full-time opportunity** **Office requirement: Attendance in the office 2 days per week, 4PSQ (Parramatta) will be the primary office** **This role sits within the GSS Division in the Service design and CSI...

  • Project Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Project Officer (Regulatory Qualifications)** **Policy & Programs / Industry, Customer, Capability &** **Engagement / Education** **Building Commission NSW** - Grade 7/8 - Sydney, Parramatta, other locations considered - Temporary, until 30th June 2025 **About the Building Commission NSW** The new Building Commission NSW has been established after the...

  • Licensing Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Licensing Officer - Fair Trading Licensing | Tow Truck Licensing** **Grade**:Clerk Grade 1/2 **Salary range**:$73,522 - $79,931 + superannuation and leave loading **Duration**:Temporary up to June 30, 2026 **Location**:Parramatta (2-3 days office attendance required) Are you someone who takes pride in delivering great customer service and finding better...