Boutique Support Executive

4 days ago

Melbourne, Victoria, Australia The Hour Glass (Australia) Pty Ltd Full time $40,000 - $80,000 per year

The Organisation

The Hour Glass is one of the world's leading specialist watch retailers with an established presence of over 60 boutiques in twelve key cities in the Asia Pacific region. Our network of multi-brand and standalone brand boutiques are all strategically located in the key luxury retail corridors in Singapore, Kuala Lumpur, Bangkok, Phuket, Hanoi, Ho Chi Minh, Hong Kong, Tokyo, Sydney, Melbourne, Brisbane, Perth, Adelaide and Auckland. We take immense pride in being the official retailer for a carefully curated selection of specialty houses, watch brands and artisans including Rolex, Patek Philippe, Hublot, A. Lange & Söhne, Breguet, Cartier, Jaeger-LeCoultre, IWC, F.P. Journe, MB&F, Omega, TAG Heuer, Tudor and the likes.Fostering a global appreciation of watches, we endeavour to remain the primary port of call for all watch enthusiasts and collectors alike.

  • Are you looking for an exciting opportunity to work with the most prestigious brands in the watch industry?
  • Are you detail orientated and do you possess excellent organisational skills in a retail sales environment?

The Role

  • Provide general administrative support to Boutique including sales collections and banking.
  • Keep track on invoices and billing
  • Sort and separate documents and records for inventory
  • Accurately updating of stock details in system daily
  • Carry out end of day process and obtain relevant approval from Boutique Manager for Document Management System submission on time
  • Liaise closely with Dispatch team for delivery arrangement
  • Provide backlog updates and repair status reports
  • Perform periodic review of Purchase Orders and Client Deposit Notes
  • Coordinate and ensure seamless internal audit process
  • Handle client enquiries and administer the processing of orders
  • Actively engage with clients by providing timely updates on enquiries
  • Attend to clients' phone calls and email enquiries
  • Process clients feedback forms timely within the stipulated lead-time
  • Compliance with Policies and Procedures
  • Ensure all policies and procedures are followed within the team

About you

  • You possess a positive mindset with a passion for delivering excellent customer service.
  • Ability to work to multiple deadlines and across numerous systems.
  • You are self-motivated to achieve and exceed targets and are eager to continually improve yourself to build on your retail and product knowledge.
  • You are a flexible team player ever ready to go the extra mile.
  • Prior experience in a premium service, hospitality sector or in a luxury retail environment will be a plus.
  • Extra points if you are a watch geek

Rewards

Apart from a competitive remuneration package, we provide sales team members with a structured learning and development program that nurtures you through your career progression with our organisation. 

If you believe you have what it takes to join the team, Apply Now

Due to the high volume of applicants, only shortlisted candidates will be contacted.

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