Boutique Manager

ABOUT THE COMPANY

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

ABOUT THE OPPORTUNITY

If you like challenges, out-of-the-box thinking and teamwork, there is a
rare
and
unique
opportunity
for you as we are currently seeking a high performing
Boutique Manager
to lead our
Melbourne
Boutique.

Reporting to the National Retail Director, the successful candidate will act as brand ambassador for our boutique in Melbourne CBD. With passion and proven experience, you will drive your strategic vision and direct the team in providing an iconic customer-service experience, ensuring maximum profitability.

A TAG HEUER BOUTIQUE MANAGER IS…

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an
  active role on the sales floor
  , increasing boutique sales and achieving the objectives
• Analyzes
  the
  store's
  retail performance KPIs
  (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies
  business
  opportunities
  and establishes
  360° action plans
  to tackle them
• Stays
  updated
  on the
  watch industry
  and
  local market competitive environment

…
A TEAM LEADER

• Sets
  individual
  and
  collective
  objectives
  ,
  follows
  the
  performance
  , and
  realizes
  reviews
  of the team members
• Shadows
  and
  supports
  the team members on the floor,
  provides
  immediate
  feedback
  ,
  develops
  them
  in their
  current roles
• Ensures team's
  motivation
  and
  cohesion
  while promoting a
  positive, inclusive
  and
  supportive work environment
• Identifies
  and
  hires
  new team members

…
A TAG HEUER AMBASSADOR

• Ensures an
  outstanding
  service
  is offered to all visitors in store
• Embodies
  the
  Tag
  Heuer's
  brand
  values
  and
  acts
  as a
  passionate
  Brand
  Ambassador
  in and outside the boutique, especially at events
• Ensures
  that
  grooming
  ,
  attitudes
  , and
  Visual Merchandising
  meet
  luxury standards
  and
  internal guidelines
• Proactively networks
  and
  connects
  with
  local people of influence

…A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to
  develop long-term relationships
  with clients
• Sets
  and
  follows collective
  and
  individual clienteling objectives
  (number of outreaches, appointments, sales from appointments…)
• Ensures
  qualitative
  client data collection
  and
  leverages
  the
  data
  to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events
  in line with brand strategy and guidelines,
  coordinates all stakeholders
  and
  assesses
  the
  ROI

…AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees the
  boutique operational processes
  , front and back, in line with internal guidelines:
  inventory, cash, security, store opening and closing, etc.
• Ensures
  compliance
  with
  internal
  control
  policy
• Supervises the
  store expenses
  and
  maintenance

ABOUT YOU

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma

To be successful in this position, you will possess the following:

• Minimum 5 years' management experience in a luxury retail environment
• Creative
  business
  driver
  ,
  results
  -
  oriented
• Excellent
  interpersonal
  ,
  communication
  and
  presentation
  skills
• Inspirational
  leader
  , able to
  coach
  and
  develop
  a
  high-performing
  team
• Client-centric
  mindset
  , focused on recruiting new clients and growing the active client base
• Agile
  manager
  , able to
  multi-task
  in a
  fast-paced environment
  and
  work in various roles
  depending on business needs

As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

Attractive benefits, incentives, and commission scheme to make your role more exciting

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.