RMA Assistant

10 hours ago

Melbourne, Victoria, Australia Growmore Immigration Full time $60,000 - $90,000 per year

Company Description

Growmore Immigration is a trusted Melbourne-based migration firm, providing expert guidance for skilled, sponsored, student, and family visas. With over 10 million online views and a proven track record, our registered migration professionals offer personalized consultations and seamless visa services. We specialize in visa monitoring and ensure clear communication throughout the migration journey. Growmore Immigration helps simplify your move to Australia.

Role Description

The RMA Assistant is responsible for providing front-line administrative and client support to Registered Migration Agents (RMAs). This role focuses on managing client communications, handling reception and inquiries, preparing service agreements, and assisting in the client onboarding process — ensuring a professional and efficient experience from the first point of contact until the client signs up for services.

Key Responsibilities:

1. Reception & Client Enquiries

  • Manage front-desk reception duties, greeting clients and visitors in a professional and welcoming manner.
  • Handle and direct incoming phone calls, emails, and walk-in inquiries.
  • Provide general information about migration services and appointment availability (without offering migration advice).
  • Schedule and confirm appointments for Registered Migration Agents.
  • Maintain a courteous and client-focused reception environment.

2. Administrative Support to Registered Migration Agents

  • Prepare and format Service Agreements, ensuring accuracy and compliance with company procedures.
  • Send Service Agreements to clients and follow up for signatures and payments.
  • Assist RMAs by organising appointments, updating client contact details, and maintaining lead records.
  • Manage communication between potential clients and the RMA to ensure smooth coordination prior to engagement.

3. Client Follow-ups & Conversions

  • Conduct timely follow-ups with potential clients regarding consultations, pending decisions, and sign-up processes.
  • Track and manage client leads through CRM or internal databases.
  • Support the conversion of inquiries into signed clients through polite, professional engagement and clear communication.
  • Maintain an organised record of client interactions and progress in the pre-engagement stage.

4. Office Coordination & Communication

  • Provide general administrative support to ensure efficient daily operations of the office.
  • Coordinate with other staff to support smooth scheduling and workflow.
  • Handle correspondence and assist in preparing basic client communication templates as required.
  • Uphold confidentiality and professionalism in all dealings with clients and stakeholders.

Key Skills & Attributes:

  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • High level of organisation and attention to detail.
  • Professional and confident phone manner.
  • Ability to manage multiple tasks and priorities effectively.
  • Proficiency in Microsoft Office Suite and CRM systems.

Qualifications & Experience:

  • Certificate or Diploma in Business Administration, Office Management, or related field (preferred).
  • Previous experience in customer service, office administration, or a migration agency (advantageous).
  • Understanding of professional and ethical standards within a migration or legal practice (preferred).

Personal Qualities:

  • Friendly, proactive, and reliable.
  • Empathetic and culturally sensitive in client interactions.
  • Discreet with confidential information.
  • Eager to learn and contribute to a professional migration practice.

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