System Engineer-FAE

5 hours ago


Melbourne, Victoria, Australia QNAP Full time $80,000 - $120,000 per year
System Engineer-FAE

Location

ANZ, Melbourne-based

Category

Engineering

Employment Type

Contractor

Your Role and Responsibilities
  • Implement storage system structure to meet business requirements and performance goals.
  • Set up field site Proof of Concept (PoC) configurations based on customized infrastructure.
  • Provide strong customer service orientation, assisting customers with technical issue investigation, and devising solutions to enhance product performance and Quality Assurance (QA) team's service operation.
  • Support after-sales technical support and monitor Return Merchandise Authorization (RMA) cases.
  • Develop and maintain NAS configuration and management systems and processes on a project basis.
  • Collaborate with Product and Service teams to administer post-sales support for customers.
  • Act as an escalation point to provide the first level of customer window for technical issue resolution consultation and guide customers through service procedures to enhance customer satisfaction.
  • Coordinate and manage assigned projects, including product certification, PoC, and RMA cases, among other responsibilities.
  • Perform system configuration, testing, and evaluation.
  • Develop system engineering plans and procedures.
  • Address technical documentation and maintain the process and quality of document launches, such as white papers, etc.
Required Technical and Professional Expertise
Experience:
  • Minimum 3 years of proven experience in ICT industry. Storage, Server, or data management are preferred.
Educations:
  • B.S. in Electrical Engineering, Information Technology, Computer Science related, technical discipline.
Knowledge:
  • Project management knowledge and experience.
  • Proficiency in NAS configuration and management systems and processes.
Skills:
  • Customer service orientation and experience assisting customers with technical issues
  • Experience in after-sales technical support and RMA case monitoring.

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