Technical Services Engineer

Do you possess a keen interest in technology?

Are you customer-oriented?

Do you enjoy interacting with people of different cultures?

YES? – We've got what you are looking for

What you'll do here?

The Technical Services Engineer (TSE) provides complete and efficient after-sales support, and to a varying degree, technical support for partners, distributors, resellers, and end users over the telephone, via a Web portal system (support tickets in writing), and via chat.

You work through a case-driven system where the TSE handling a case, has the responsibility to conclude and close cases. You will need to participate in relevant trainings to stay informed about technical information. You will have opportunities to proactively contribute to activities such as writing global FAQs. You will maintain good dialogue with the customer throughout the resolution of a support case with a professional level of communication

Besides having a solid technical foundation, you need to be able to, simply put, take good care of our customers. We put a lot of weight on the customer care aspect of the job. In doing so, you would act according to guidelines and our core values, while encouraging others to do the same. We are looking for someone who has a mindset for "customer perspective" and delivers "quality of communication and troubleshooting".

This position is based in Melbourne, Australia, and may involve traveling occasionally in APAC or to our global HQ in Sweden.

At Axis, we believe in the power of collaboration and innovation that comes from working together in person. Our culture thrives on teamwork, shared ideas, and building strong relationships, which is why we prioritize working from our offices. A level of flexibility with work arrangements are available, however the role is predominantly office-based.

We're looking for someone who enjoys

• Providing advanced support to end-users, resellers/partners, and distributors via phone, Web portal system, and chat
• Working with a case-driven system where you have the final responsibility towards the customer to conclude and close cases
• Assisting the sales office in the region, with both after-sales and technical support
• Building technical knowledge and contributing to develop the support function within the team
• Authorize warranty exchange (RMA) and handling day-to-day issues with the RMA partner for the region
• Taking part and contributing in team training initiatives
• Collaborating with the global technical support team to share ideas and information

We'd love to hear that you have/are:

• A strong computer and network knowledge.
• Passionate about technology and solving a problem.
• Solid knowledge of TCP/IP, SIP, video streaming technologies.
• Familiar with switches, routers, servers, network camera, NVR, and IoT.
• Excellent communication skills.
• A service and open-minded individual.
• Experience working in an international company will be preferable.

What Axis has to offer

When you join Axis, you enter a workplace that fosters community, creativity, and commitment. We take care of our people by offering:

• Positive work environment where your voice matters. We are recognized by the Great Place to Work certification.
• Team Fika—Swedish for: Making time for friends and colleagues to grab a coffee and something to eat— we value team connection and collaboration.
• Commitment to sustainability and social responsibility: Axis is a member of The United Nations Global Compact. 
• Access to learning and development opportunities.
• Employee benefits including monthly gym and home internet allowance.
• Group Life and TDP Insurance.
• Counselling services to you and your immediate family through our Employee Assistance Program.

Ready to Act?

If this sounds like the right opportunity for you, send in your application now Early applications are encouraged as shortlisting will occur on a rolling basis.

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Let´s create a smarter, safer world

For more information about Axis, please visit our website

Listen to Get To Know Axis – Podcast