Technical Account Manager

3 weeks ago

City of Melbourne, Australia Support Revolution Full time

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

This is a full-time position within the Supermicro Global Service Team. Supermicro is seeking a Technical Account Manager that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Technical Account Manager is a critical part of post‑sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to support our Global Service network and help build a world‑class field engineering organization.

Essential Duties and Responsibilities:

- Serve as the primary point of contact for the Account, managing both deployment and post‑deployment onsite service activities.

- Plan and coordinate system installation, rack integration, and onsite testing in collaboration with Project Managers, logistics, and field engineers.

- Monitor service performance and ensure timely response to customer requests, incidents, and escalations.

- Work closely with engineering teams, sales, RMA, and production to resolve technical or operational issues.

- Support field engineers through technical guidance, documentation, and training during live deployment and service operations.

- Manage customer communication, provide status updates, and prepare service activity or performance reports.

- Coordinate spare‑parts readiness and site support to minimize downtime and ensure SLA compliance.

- Conduct onsite visits as needed to assess customer environments, gather feedback, and reinforce Supermicro service quality standards.

- Assist in developing service procedures and best practices based on project experience and customer feedback.

- Travel may be required (up to 50%) to customer sites or regional data centers.

Qualifications:

- Bachelor's degree in engineering or other technical field.

- 5+ years of experience in engineering/IT industry.

- Strong background working with x86 based line of products.

- Must be punctual and detail‑oriented. Fluent in English.

- Excellent communication (both oral and written) and interpersonal skills.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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