Service Advisor
4 days ago
About the role
This is a full-time role as a Service Advisor at Bridgestone Select Epping, VIC 3076. As a Service Advisor, you will be responsible for providing exceptional customer service and managing the flow of vehicles through the workshop to ensure efficient and timely service delivery. This is a key role within the Bridgestone team, serving as the link between customers and the technical experts in the workshop.
What you'll be doing
- Greeting and assisting customers with their service and repair needs
- Providing detailed and transparent quotes for recommended work
- Booking vehicles in for service and managing the workshop schedule
- Liaising with the workshop team to monitor job progress and provide updates to customers
- Handling customer queries and complaints in a professional and empathetic manner
- Maintaining accurate records and documentation for all customer interactions
- Supporting the sales team by identifying and recommending additional services
What we're looking for
- Previous experience working as a Service Advisor or in a similar customer-facing automotive role
- Strong communication and interpersonal skills with the ability to provide exceptional customer service
- Excellent problem-solving and organisational skills to effectively manage a busy workshop
- Technical knowledge of automotive systems and components to understand customer needs
- Proficient in using computer systems and job management software
- A positive, friendly and professional attitude
What we offer
At Bridgestone Select, we are committed to the development and growth of our team. We offer a competitive salary, opportunities for career progression, and a range of benefits including staff discounts, training and development programs, and a supportive and collaborative work environment, a performance bonus will be awarded if targets are met.
About us
Bridgestone Select is a leading provider of automotive services, specialising in tyres, wheels, and general vehicle maintenance. With a strong focus on customer satisfaction, we pride ourselves on delivering high-quality workmanship and unparalleled service. Join our team and be a part of a dynamic and growing organisation that values its people and is dedicated to excellence.
Apply now to become our next Service Advisor
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