
RTO Operations Officer
2 days ago
Pakenham Institute is a CRICOS-registered RTO and part of a growing group of colleges committed to delivering the best education in Australia. Located in Melbourne CBD, we offer a supportive, multicultural and innovative environment where students thrive, and staff enjoy being part of a forward-thinking team. Most of our students come from international backgrounds — particularly India, Pakistan, Sri Lanka, Bangladesh, and Nepal.
The RTO Operations Officer is the CEO's strategy and execution partner—supporting day-to-day admin and academic operations and turning strategy into delivered outcomes. They lead cross-functional projects, maintain order in the house translate requirements into simple SOPs and checklists, and works on different continuous improvement initiatives (OKRs, dashboards, risk logs) so priorities ship on time, compliantly, and with clear ownership.
If you don't tick off all the requirements, you are still encouraged to apply. We are also open to consider ambitious people that are quick learners and self-motivated
Responsibilities
- Provide hands-on support for daily admin & academic operations; unblock issues fast.
- Own core admin workflows (records, timetables, forms, agent documentation) and meet SLAs.
- Conducting student NPS surveys to identify gaps and opportunities for improving processes and services.
- Plan & run projects end-to-end (scope, timeline, dependencies)
- Lead new projects/initiatives and coordinate stakeholders across Academic, Admissions, Compliance, Finance, Marketing, Agents.
- Lead Strategy sessions on behalf of the CEO, consult with stakeholders and come up with solutions.
- Research markets/policies; verify sources; recommend options with trade-offs.
- Read Docs (ASQA/ESOS/CRICOS/TEQSA, vendor/SOPs) → produce checklists, SOPs, and decision memos.
- Manage ASQAnet scope changes, delivery location additions, third-party arrangements, and teach-out plans.
- Map/improve student lifecycle processes (enquiry → COE → enrolment → attendance → completion).
- Pilot low-risk, documented process experiments; manage exceptions and mitigations.
- Prepare CEO/Exec materials: briefs, updates, post-mortems.
- Support org design (roles/RACI, handoffs, structure proposals).
- Facilitate team OKRs (set, track, and run quarterly retros).
- Build simple tools: trackers, templates, dashboards (M365/Google).
Requirements
- 2-3 years in Australian VET/CRICOS operations/compliance; proven audit leadership.
- Deep knowledge of ASQA standards, ESOS/National Code, PRISMS, AVETMISS/NCVER, USI, and RPL/Credit processes.
- Holds a Bachelor's degree
- Project management/Administration
- Stakeholder management skills.
- Works independently knowing where and how to fetch required information.
- Comfortable taking initiatives and decisions
- Speak Multiple Languages that aligns with our student cohort (Preferred, but not necessary).
- Research & analysis.
- Detail-oriented, autonomous, discreet; continuous improvement mindset.
- Tools: Any project management Tool
-
Operations and Project Co-Ordinator
2 weeks ago
Melbourne, Victoria, Australia RTO Works Full time $60,000 - $90,000 per yearAbout this roleThe Operations Coordinator is the organisational backbone of our consulting team – keeping projects on track, communication flowing, and outcomes documented. You'll manage multiple moving parts with calm efficiency, ensuring our consultants can focus on delivering value for our clients.While your role will be based within RTO Works, you'll...
-
RTO Administration Officer
2 weeks ago
Melbourne, Victoria, Australia LTT Full time $60,000 - $80,000 per yearWe're looking for a full time Administration Officerto join our South Melbourne team.A day in the lifeLeveraging your natural organisational skills, you'll be responsible for a diverse range of administrative activities that enable our trainers to teach and our students to learn (and graduate).Whilst your attention to detail and strong work ethic will be key...
-
RTO Compliance Officer
2 weeks ago
Melbourne, Victoria, Australia Australian Compliance Institute Full time $50,000 - $60,000 per yearAbout the roleThis part-time RTO Compliance Officer role offers a unique opportunity to support the delivery of high-quality education and training at the Australian Compliance Institute (ACI). Reporting directly to the CEO, this ongoing 0.5 FTE position (approx. 20 hours per week, remote with Melbourne or Sydney preferred) is central to ensuring ACI...
-
RTO Training and Systems Administrator
4 days ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $80,000 per yearPrimary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew Maternity Leave cover for a RTO Training and Systems Administrator.About the RoleJoin EnerSafe as an RTO Training and Systems AdministratorPart-Time | 12-Month Placement | Hybrid Work Options | Ferntree Gully & Melbourne CBDAre you passionate about training systems and supporting...
-
RTO Training and Systems Administrator
4 days ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $80,000 per yearPrimary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew Maternity Leave cover for a RTO Training and Systems Administrator About the RoleJoin EnerSafe as an RTO Training and Systems AdministratorPart-Time | 12-Month Placement | Hybrid Work Options | Ferntree Gully & Melbourne CBDAre you passionate about training systems and...
-
RTO Admin Manager
4 weeks ago
Melbourne, Victoria, Australia Sawyer Sourcing Full timeOverviewThe RoleWe are seeking an experienced and dedicated RTO Administration Manager to lead the operational and administrative functions of a community services RTO in Melbourne. Reporting to the RTO Director, you will ensure compliance with regulatory requirements, manage day-to-day operations, and support the delivery of culturally appropriate training...
-
RTO Training Support
2 weeks ago
Melbourne, Victoria, Australia The Australian Gas Association Full time $60,000 - $90,000 per yearThe Australian Gas Association (AGA) has proudly served industry and the community for almost 100 years. As part of our growth, AGA Training (RTO is seeking a reliable and detail focused person to support our nationally accredited training programs and ensure smooth operations for students.This is a hands-on role for someone with RTO experience who enjoys...
-
RTO Lead Trainer
4 weeks ago
Melbourne, Victoria, Australia Sawyer Sourcing Full timeOverviewMelbourne or Brisbane or Remote WFH | Full-time | $90K – $95K + super. Flexible hybrid options (office & WFH).Are you an experienced vocational education leader in Community Services and looking to take the next step in your career? Join a progressive national RTO delivering high-quality, accredited training to more than 10,000 learners in...
-
RTO Lead Trainer
4 weeks ago
Melbourne, Victoria, Australia Sawyer Sourcing Full timeOverviewMelbourne or Brisbane or Remote WFH | Full-time | $90K – $95K + super. Flexible hybrid options (office & WFH).Are you an experienced vocational education leader in Community Services and looking to take the next step in your career? Join a progressive national RTO delivering high-quality, accredited training to more than 10,000 learners in...
-
RTO Lead Trainer
4 weeks ago
Melbourne, Victoria, Australia Sawyer Sourcing Full timeOverviewMelbourne or Brisbane or Remote WFH | Full-time | $90K – $95K + super. Flexible hybrid options (office & WFH).Are you an experienced vocational education leader in Community Services and looking to take the next step in your career? Join a progressive national RTO delivering high-quality, accredited training to more than 10,000 learners in...