Guest Service Agent

4 days ago

Port Douglas, Queensland, Australia Careers at Marriott Full time $60,000 - $80,000 per year

POSITION SUMMARY



At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.  



Position Summary: 



Support your Guest Services team with general operational tasks  

Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations  

Assign rooms according to guest requests and preferences whenever possible 

Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements  

Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail 

Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings 

About You: 



Experience with OPERA property management system or similar 

Relevant experience in a similar role 

Working rights in Australia 

Enthusiastic to escalate your career 

Self-motivated, driven and energized in a fast-paced environment 

Armed with smart solutions and a can-do attitude 

Our Benefits:  



Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program  

Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now 



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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