Frontline Ambassador

The role of a Guest Service Agent is to provide exceptional customer service and create memorable experiences for guests. This involves being knowledgeable about the hotel and its surroundings, exceeding guest expectations, and handling general enquiries.

• Support your team with operational tasks to ensure seamless guest services.
• Be an expert on the hotel's amenities and services to recommend personalized options to guests.
• Assign rooms based on guest preferences whenever possible to enhance their stay.
• Handle guest enquiries efficiently, creating tailored experiences that meet their requirements.
• Assist with verifying and adjusting billing for guests, paying close attention to detail.
• Build relationships with guests through engaging experiences and thoughtful service, encouraging repeat bookings.

• Experience with property management systems or similar software.
• Relevant experience in a similar role, preferably in hospitality.
• Working rights in the country of operation.
• A strong desire to advance your career in a fast-paced environment.
• Self-motivation and drive to deliver exceptional results.

• Exclusive staff discounts on food and beverage, as well as hotel rooms within the Marriott International group.
• Flexible working hours and locations, time off to pursue personal interests, and paid leave during birthday month.
• Access to internationally recognized training programs, strategic development opportunities, and career growth within the Marriott International group.
• Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
• Opportunity to receive Employee Referral Incentives and get paid for working with friends.

Join a community-focused work environment where people care about each other and feel a sense of belonging.