Guest Service Expert

2 weeks ago

Port Douglas, Queensland, Australia beBeeRelationship Full time $48,000 - $84,000

Role Overview

The Guest Services Agent plays a vital role in delivering exceptional guest experiences. As an expert on the hotel and its surroundings, you will exceed guest expectations by providing personalized service and tailored solutions.

Key Responsibilities

  • Support the Guest Services team with operational tasks.
  • Assign rooms according to guest requests and preferences whenever possible.
  • Handle general enquiries and create meaningful guest experiences that meet their requirements.
  • Assist with verifying and adjusting billing for guests while following up on their questions and requests.
  • Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service.

Required Qualifications and Skills

  • Experience with property management systems or similar.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Self-motivated and driven individual who thrives in a fast-paced environment.

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