Customer Experience Officer

1 day ago

Windsor New South Wales, Australia Careers at Council Full time $67,000 per year

Windsor, New South Wales

Part-time

Description
*Be

passionate. Be progressive. Hawkesbury City Council.*

  • Part-Time
  • Temp role to March 2026
  • Salary $67k per annum (pro rata)
  • Fitness Passport Option + On-Site Parking

Hawkesbury City

Council is the largest local government area in metropolitan NSW covering 2,800

square kilometres, incorporating both urban and rural communities. We are committed to working together to

deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace

for all people. We welcome and encourage applications from all ages and

genders, Aboriginal and Torres Strait Islander peoples, people from culturally

diverse backgrounds, the LGBTIQ+ community, veterans and people with

disabilities.

The Role
Reporting to the Coordinator Customer

Experience and based in Windsor, this position delivers a strong customer

service experience and assists Council by handling internal and external

customer enquiries. This role includes providing administrative support, record

keeping, and accounting duties associated with the operation of Council

services.

About You
You will be a highly motivated individual who has excellent

interpersonal skills. You are results orientated and have a flexible approach

to problem solving. You will be adept at building and maintaining collaborative

relationships and will have a demonstrated background in a Customer Service

Centre environment.

Essential Criteria

  • Previous Customer Service Call Centre experience
  • Touch typing data entry experience
  • Demonstrated administration skills using MS Office applications
  • Previous experience cashiering, including end of day reconciliations
  • Ability to understand and interpret maps and plans
  • Demonstrated history of effective and efficient management of customer complaints
  • Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes
  • You will be able to commit to 3 days per week, pm (days to be negotiated)
  • Working with Children Check (WWCC)

The Rewards
There are many

Benefits To Working At Hawkesbury Council, Including

  • Great working environment
  • Paid Parental Leave
  • Flexible work arrangements
  • Tertiary Education Assistance
  • Health and Wellbeing Program
  • Long Service Leave after 5 years
  • Training and Development Opportunities
  • Employee Reward and Recognition program
  • Fitness Passport Option
  • Social Club - BBQs, Christmas parties, raffles and activities
  • Employee Assistance Program for employees and their family

To Apply
For further

position details, including the selection criteria and how to apply, visit our

website

**Applications close Thursday 6th

November 2025**
Please allow 4 weeks from the closing date for processing of your

application.

Applicants who do

not address the selection criteria may not be considered for this position.

*Please note that the canvassing of Councillors

in relation to these matters will automatically disqualify the applicant from

this process.*
Apply for this role

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