Customer Experience Specialist

About the role

As a Customer Experience Specialist, you'll play a key role in helping our customers achieve their financial goals. You'll provide tailored support by understanding their needs and connecting them with the right products and services here at Hume Bank.

This position is the perfect opportunity for you to deliver exceptional customer experiences and to build a career in the Financial Services Industry. Develop your career in a supportive, regionally based financial services organisation, focused on customer service excellence and making a difference in our local community.

We're proud to foster a diverse, inclusive workplace where everyone feels they belong. We encourage male applicants to apply, as we are committed to building balanced and representative teams across all roles.

This is a full-time, permanent opportunity, supporting our branch network in the Albury-Wodonga region.

What you can expect

• Work within our branches to deliver exceptional service to our customers
• Develop and maintain a thorough knowledge of our products and services and actively participate in continuous learning
• Cash handling including accurately processing transactions and end-of-day balancing
• Proactively assisting customers with their financial goals and increasing loyalty to Hume Bank
• Establish and maintain effective working relationships with customers and your team alike

In addition to the above, we also offer a competitive rate of $28.18 per hour. After 3 months in the role of Customer Experience Specialist and the successful completion of a Tier 2 qualification (arranged and funded by Hume Bank), your hourly rate will increase to $29.55 per hour.

About you

• You love helping people and delivering great experiences for customers
• You have experience in or exposure to, exceptional customer service and handling cash
• You are comfortable with technology and a confident verbal communicator
• You actively seek information and answers and are a proactive learner
• You are enthusiastic and motivated to start your career journey with us

About Us

At Hume Bank we've always believed the future is bright. And we've got a history of helping people in our community achieve their dream of owning a home. Since then, we've focused on making banking better and we want to make a real difference, empowering our customers, community and people, so we can thrive together. 

We're lucky we can do things others can't, like sharing our success in real ways. This looks like better rates and services that have a positive impact on our customers' everyday lives. We take a stand on the big issues that face the people around us and work towards being part of the solution.

Join us on a journey to a future that's not just better, it's brighter. 

How to apply

If you are passionate about creating exceptional customer experiences and looking to build a career in the financial services industry, click apply, to submit your application (resume and cover letter).

If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you'd be a great fit for the team.

Applications close: Monday 13th October 2025

Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.

Our process

• Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
• If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
• We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second round interview with the head of the department.
• The final stage is to compete some quick compliance checks, before (hopefully) receiving an offer.

We are committed to providing all applicants an outcome for their application.