Finance Broking Operations

5 days ago

Richmond, Victoria, Australia Private Advertiser Full time $90,000 - $120,000 per year

If you're the type who loves making complex operations simple, lifting team capability, and building systems that just work—you'll feel right at home here.

We help everyday Australians grow long-term wealth through smarter property investment, lending and management. We're looking for an Operations & Training Manager to lead our Broker Support Team.

Why this role matters 

In short: you'll be the bridge between brokers, clients, lenders, and our operations team. When you're doing your job well, brokers are free to focus on clients, loans sail through to settlement, and our teams (onshore and offshore) are performing at their absolute best.

This is a hands-on leadership role where you'll:

  • Lead, coach and develop a hybrid team across Australia and offshore.

  • Build and run training programs that keep our people sharp and compliant.

  • Create efficient systems and workflows that cut through the noise and help us scale.

  • Ensure every file meets compliance standards.

  • Be the point person when brokers or key stakeholders need operational support.

Who we're looking for 

You're not just about managing processes—you inspire people, solve problems with ease, and think two steps ahead. You'll also be a construction loan whizz, with the ability to guide brokers and clients through complex lending scenarios. Ideally, you'll bring:

  • 5+ years in mortgage broking operations, lending, or similar financial services.

  • Experience leading onshore and offshore teams.

  • A knack for spotting bottlenecks and building better ways of working.

  • Strong knowledge of compliance and credit policy.

  • Excellent communication and stakeholder management skills.

  • A Cert IV in Finance & Mortgage Broking (Diploma preferred).

Why join us?

  • High deal flow, high impact—your work directly fuels client success.

  • Don't work on your birthday again. (We give you an extra day of annual leave to celebrate another lap around the sun.)

  • Discounted investment property options where you can grow your own portfolio

  • A buzzing Cremorne office near Richmond Station

  • Confidential EAP—we've got your back, always

  • High energy culture that celebrates big wins and backs each other through the hustle

What you can expect: 

1. Hireflix Video Q&A – Shortlisted candidates complete a short self-recorded screening. 

2. Microsoft Teams Interview – A virtual interview with HR and the COO.

3. In-Person Interview – Meet the team in our Melbourne HQ.

Ready to reach your full potential? 

This is your opportunity to align with a business that rewards performance, supports your development, and helps you scale your income and your impact.

We appreciate every application and thank you for taking the time to apply. While we'd love to connect with everyone, only shortlisted candidates will be contacted.

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