AI Operations Lead

Job Summary

AI Operations Lead

BuildPass

Full-time

Hybrid | Richmond, Australia

About BuildPass

At BuildPass, we're building the world's smartest operating system for construction to drive safer, more efficient job sites. AI is at the core of our mission to digitise one of the world's largest and least tech-enabled industries. After raising a AUD$7.5M Seed in 2024, we're growing ~10% month over month.

Our team comes from diverse backgrounds and skill sets. We don't expect you to have stepped onto a construction site. What matters most is curiosity, ambition, and a bias for action.

About the Role

This is a new kind of Business Operations role - one that blends traditional operational excellence with AI-driven leverage.

As our AI-Powered Business Operations Lead, you'll work across Sales, Marketing, Product, Customer Success, Operations, and Finance to turn data decisions systems automation.

This isn't a research or engineering role. You'll be the connective tissue between what AI can do and what teams need to do. You'll spot inefficiencies, design smarter workflows, and drive adoption across the business. You'll also shape how BuildPass uses AI day-to-day - defining standards, sharing best practices, and making every team more productive.

If you've ever been described as "a problem-solver who just figures stuff out" and wants to help a global startup run like 100 people with a team of 50, this is your role.

Attention to detail is incredibly important in this role. To be seriously considered, please apply via the steps outlined and send your resume to the email listed below with the subject line 'AI Operations Lead + Your Name.' Not completing this step is an easy way to demonstrate you didn't read this carefully.

You'll report to the Head of Operations, working closely with our Functional Leads and CTO. You'll learn fast, shape your own career, and be rewarded for utilising AI to drive smarter ways of growing our business.

What You'll Do

• Process Design & Optimisation

• Audit workflows, identify inefficiencies, and redesign them for speed and clarity

• Create templates, automations, and SOPs in Notion, HubSpot, and AirTable to make teams self-sufficient.
• Use low-code and AI automation tools (Zapier, Make, OpenAI API) to remove repetitive tasks across functions.

• AI Enablement

• Partner with functional leads to identify high-impact use cases for AI — from customer research to proposal generation.

• Build and maintain prompt libraries, internal copilots, and mini-agents that accelerate team output.
• Run AI training sessions to raise company-wide fluency and confidence.

• Operational Intelligence

• Build and maintain dashboards that track GTM performance, retention, CAC payback, and cost-to-serve.

• Use AI tools to speed up data cleaning, analysis, and visualisation — turning noise into clear insight for leadership.

• Strategic Projects

• Support leadership on cross-functional initiatives — pricing experiments, geographic expansion, new product launches.

• Collaborate with our global team across Australia, North America, and the Philippines. Some calls will be outside standard hours – we flex up when needed, and flex down in return.

What You'll Learn

This role sits at the intersection of AI, operations, and scale-up execution. You'll gain:

• Cross-functional mastery – Work across every department and learn how each drives business outcomes
• AI in action – Implement automations and measure their real business impact
• Systems thinking – Connect tools, data, and workflows so BuildPass operates as one cohesive engine
• Startup 0 1 experience – Shape how a high-growth SaaS company scales globally
• Leadership exposure – Collaborate directly with senior leaders on projects that shape the business.

What You'll Bring to the Team

• 3+ years of experience solving cross-functional problems - whether in operations, strategy, consulting, or a fast-moving startup
• Proven track record of turning ideas into scalable systems that improve efficiency and outcomes
• Strong analytical and problem-solving skills — confident with data-driven decision-making
• Comfortable with low-code/no-code tools (e.g. Zapier, Notion, Airtable, Make, Retool) and eager to experiment with new ones
• Confident using or learning AI tools like ChatGPT, Claude, or Perplexity to automate tasks, summarise data, and improve workflows
• Experience designing or implementing internal AI workflows, building lightweight automations, or managing AI-related projects
• Excellent written and verbal communication skills, with the ability to translate technical ideas into clear, actionable, non-technical language
• Highly organised and proactive, able to manage multiple priorities and follow through independently
• Bonus: Exposure to LLMs, prompt engineering, RAG, or agent-based systems, and an interest in applying them to real business problems
• Bonus:Exposure to the construction, SaaS, or startup environment and an understanding of how AI can drive real-world business impact

Why BuildPass

Construction is transforming - and BuildPass is leading that change. You'll gain first-hand exposure to how a startup scales globally and how AI is reshaping the way construction operates.

We also offer:

• Equity opportunities through our Employee Share Option Plan (ESOP)
• • Central Richmond office - right behind Richmond Station, great cafés nearby, and a proper espresso machine
• Team culture - quarterly celebrations, team lunches, and offsites
• High visibility with leadership and opportunities for rapid growth

Our Company Values

• Listen Loudly – We listen and act on feedback, building a culture of trust and candour.
• Build with Ambition – We set bold goals and ship products that compound our advantage.
• Own Your Impact – We take ownership of outcomes, not just tasks.
• Co-Create the Future – We work alongside our customers to push the entire industry forward.

How to Apply

If you're excited about joining a fast-growing startup that's redefining how the world builds, we want to hear from you.

Please click the Apply Now button to submit your resume and a brief paragraph on why you think you'd thrive as our AI Operations Lead at BuildPass?

We're accepting applications on a rolling basis, so apply sooner rather than later if this sounds like you.

If you have any questions? Email

Data shows that 26% of women are unlikely to apply for a job if they don't have all the skills listed, compared to 12% of men. If you think you'd be a great candidate for this role but don't tick every box, we'd still love to hear from you.