Customer Service Specialist

About the job

About Wasteflex

This position sits within our Managed Services company,
Wasteflex
, which is based in Scoresby and offers a hybrid work model. Wasteflex is a leading waste management provider and part of Waste Services Group (WSG), one of Australia's largest integrated providers of managed services, collections, specialised services, and post-collections services to the SME resource recovery market.

At Wasteflex, we connect our customers with tailored, sustainable solutions they can rely on — taking the challenge out of waste management so they can focus on what matters most.

The business is majority owned by Livingbridge, a UK based private equity company with an Australian office based in Melbourne. The business continues to have significant organic and inorganic growth and with our sustainability plans, is an exciting time to be joining the team.

About the role

Reporting to the Customer Service Manager and working closely with our National Key Account Managers, you will be responsible for managing all incoming requests from your dedicated portfolio of National Accounts. This includes coordinating booking requests, new service setups, maintenance needs, and general service enquiries.

You will also provide accurate and timely account information to both internal and external stakeholders, while supporting other business areas such as Sales, Account Management, Billing, and Operations.

Your responsibilities will include:

• Managing enquiries from your individual profile of National Accounts via a CRM system
• Coordinating all booking requests, new service requests, maintenance requests and service enquiries.
• Delivering an exceptional customer experience
• •Liaising and building close relationships with our National Key Customers, Key Account Managers and external contractors.
• Attend monthly meetings with our National Key Account Managers and major clients
• within your portfolio.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Skills & Experience:

• Demonstrated experience in customer service
• Ability to manage scheduling and priorities
• Microsoft Suite
• Wastedge experience desired but not essential
• Customer Relationship Management (CRM)

Why WSG?

The fastest growing Waste Management company in Australia, all the WSG businesses stem from individuals with strong entrepreneurship and customer focus, and a belief that the people in the business are the most important part of their business.

Even though these businesses have joined to become WSG, our culture still holds the intimacy of a family-business, the nimbleness of being entrepreneurial and outcomes-focused offering the flexibility to achieve your goals in the way you like.

With an incredible growth trajectory, our cultural focus is to maintain what we have, while we professionalise for scalability.

• We live our values, all day, every day
• Fun work environment with many social events
• Wellbeing – flu shots & EAP
• Career development - development plans that incorporate in-house training, mentoring and on-the-job skill development and coaching
• Competitive salary package

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.