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Service Manager

2 weeks ago

Scoresby, Victoria, Australia Daikin Australia Full time $90,000 - $120,000 per year

Our Company
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

Daikin has now set its sights on its next growth market for Australia, Applied Business Solutions. Drawing on the stability of the core business and the knowledge of our global business, you will play a pivotal role in strategy development and execution for the Service team. You will work closely with cross functional teams like sales, business development, finance and other departments establishing a strong sense of collaboration, teamwork & culture.

The Opportunity
An amazing opportunity is now available for an experienced Service Manager to join the Service team based in Scoresby VIC with the purpose to achieve strategic objectives of becoming leaders in Applied by focusing on providing high quality service and to grow the business profitably.

The Service Manager will be responsible for leading and managing a dynamic team of service technicians to ensure that the service needs in the region are met through the efficient and effective use of resources.

This Service Manager will also take on the responsibility of the branch budget both in terms of sales and profitability and the business development to reach the goals.

Reporting into the National Service Manager; some of the responsibilities include, but are not limited to, the following:

  • Strategy Development and Execution – Develop and execute the Applied Service Strategy for the region to achieve our goal of becoming the leader in Applied Solutions Business in Australia.
  • Service Delivery and Quality – Providing support to applied products including and not limited to commissioning, maintenance, warranty service and breakdown services.
  • Customer Management – Act as an interface for customers on Applied product performance and quality whilst developing and maintaining customer relationships.
  • Staff Management and Development – Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region.

About You
To be considered for this opportunity; you will need to obtain the following:

  • At least 10 years' experience in the HVAC or similar industry, with 5 – 7 years in a management capacity and 3 – 5 years in a technical role is desirable.
  • General understanding of HVAC with a specific focus on Applied Products – Chillers, Controls and Airside.
  • Demonstrated ability to manage projects and achieve project milestones
  • Strong people management skills, with particular emphasis on developing teams and driving performance.
  • Excellent communication skills- with the ability to deliver clear messages and communicate with impact with appropriate language and understanding.
  • Ability to identify, promote and implement continuous improvements to increase efficiency and enhances quality.

Why join us?

  • Collaborative work environment fostering a positive team culture.
  • Competitive salary + Superannuation + Performance bonus + Company Car/Fuel Allowances
  • Provided with on-the-job training for continuous career growth opportunities
  • Discounted Bupa Health Fund
  • Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
  • Be part of a global number 1 company in HVAC
  • Be part of a dynamic team that values innovation, collaboration and personal growth.
  • Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.