Customer Care Consultant

3 days ago

Scoresby, Victoria, Australia Blackwoods Full time $60,000 - $90,000 per year

As a Customer Care Consultant in our National Customer Care team, you'll be the first point of contact for our valued national Industrial and Retail customers. You'll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset.

You'll be empowered to resolve issues, escalate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it's about building relationships, driving outcomes, and representing the Blackwoods brand with pride.

What You'll Be Doing

  • Delivering outstanding service via phone and email, aiming for first-contact resolution
  • Managing and expediting orders to meet delivery expectations and KPIs
  • Proactively identifying customer needs and offering effective solutions
  • Participating in training to stay up to date with systems, products, and processes
  • Demonstrating Blackwoods' core values in every interaction

What You'll Bring

  • Minimum 2 years of customer service experience
  • Strong communication and problem-solving skills
  • A proactive, team-oriented mindset
  • Resilience and a passion for delivering exceptional service
  • Experience with telephony systems and product knowledge (desirable)

Why Our Team Enjoys Being Part Of Blackwoods

  • To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
  • Discount membership card for Kmart, Bunnings, Officeworks & OnePass
  • Successful Refer-A-Friend program – earn up to $2,000 per referral
  • Opportunity to contribute to organizational success through process optimization and workforce efficiency
  • Collaborative and supportive work environment with opportunities for professional growth
  • Free onsite parking

NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

  • Clinical Sales Specialist

    3 days ago

    Scoresby, Victoria, Australia Fresenius Medical Care Full time $90,000 - $120,000 per year

    Position Title: Clinical Sales SpecialistReport To:National Sales ManagerSummary Of RoleThis position is responsible for promotion of Fresenius Therapies and associated products through sales activities, training, and education of customers in accordance with agreed business plans and ensuring smooth running of customer accounts and resolving any customer...

  • Sales Associate

    5 days ago

    Scoresby, Victoria, Australia NEX Building Group Full time $60,000 - $90,000 per year

    Sales Associate – Display Homes – CasualJoin Arden Homes part of the national residential builder NEX Building GroupCombine your passion for design and customer service in this casual sales associate role.Kaduna Park Estate | Tuesday, Wednesday, Saturday and SundayArden Homes was established in 2010 and has built a reputation as being Victoria's leading...

  • Sales Associate

    3 days ago

    Scoresby, Victoria, Australia NEX Building Group Full time $60,000 - $90,000 per year

    Sales Associate – Display Homes – CasualJoin Arden Homes part of the national residential builder NEX Building GroupCombine your passion for design and customer service in this casual sales associate role.Kaduna Park Estate | Tuesday, Wednesday, Saturday and SundayArden Homes was established in 2010 and has built a reputation as being Victoria's leading...

  • Sales Associate

    1 day ago

    Scoresby, Victoria, Australia Arden Homes Pty Ltd Full time $60,000 - $80,000 per year

    Join Arden Homes part of the national residential builder NEX Building GroupCombine your passion for design and customer service in this casual sales associate role.Lilydale Display | Thursday, Friday, Saturday and SundayArden Homes was established in 2010 and has built a reputation as being Victoria's leading builder of all-electric and solar powered homes....

  • Specification Manager

    5 days ago

    Scoresby, Victoria, Australia CSR Full time $90,000 - $120,000 per year

    About this roleThe Opportunity:Key Responsibilities:Build and nurture relationships with architects, designers, consultants, and other key decision-makers to ensure products are specified in project plans. Identify and pursue new business opportunities to increase specification sales and grow market share. Deliver compelling product presentations that...

  • Bid Coordinator

    5 days ago

    Scoresby, Victoria, Australia Interflow Full time $60,000 - $80,000 per year

    About UsSince our inception in 1936, we have carved out our place as a leader in water infrastructure. Today, we are regarded as one of Australia and New Zealand's leading provider of trenchless pipeline solutions, specialising in the water, wastewater, stormwater and culvert sectors.We are creating the future of water for generations to come.The...

  • Duty Manager

    5 days ago

    Scoresby, Victoria, Australia Hyatt Place Melbourne Caribbean Park Full time $60,000 - $80,000 per year

    About Hyatt Place Melbourne Caribbean ParkAt Hyatt Place Melbourne Caribbean Park, our approach is purposeful and uncomplicated, designed with one goal in mind. We help guests get the most out of their stay, so they can get the most out of their lives.Opened in February 2022, we have set a new standard of accommodation located in Scoresby, a mere 27...

  • National Business Manager, IBD

    5 days ago

    Scoresby, Victoria, Australia Johnson & Johnson Innovative Medicine Full time US$150,000 - US$200,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • National Business Manager, IBD

    5 days ago

    Scoresby, Victoria, Australia Johnson & Johnson Full time $120,000 - $180,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Regional Sales Manager

    3 days ago

    Scoresby, Victoria, Australia Johnson & Johnson MedTech Full time $120,000 - $180,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...