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Customer Service Representative

2 weeks ago

Scoresby, Victoria, Australia Opal Full time $60,000 - $80,000 per year

Job description:

Discover Opal….

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the opportunity….

Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Representative to join the team at our site in Scorseby (Victoria).

The key focus of this role will be to:

  • Provide a high-level customer service to a large customer portfolio using both email and phone
  • Provide ongoing support to both internal and external stakeholders
  • Utilising our various applications to assist customers with order requirements
  • Management of cases within CRM system to achieve recommended close out times and effective resolution for customers
  • Providing prompt communication to customers with regards to order status when required
  • Ensure customer queries are handled efficiently and to the customer's satisfaction
  • Develop strong ongoing relationships with customers

Discover your sustainable future…

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

  • Previous experience providing phone and email-based customer service in a fast-paced administrative environment
  • Experience in using CRM systems is required (SAP or Microsoft Dynamics experience would be highly regarded)
  • Experience working in a manufacturing/ warehousing/ FMCG environment would be highly regarded
  • Advanced level of attention to detail, accuracy, and quality
  • Strong communication skills with both inbound and outbound stakeholders (including phone and email communication)
  • Prioritization and problem-solving skills
  • The ability to remain calm under pressure
  • Confidence in building relationships over the phone to resolve issues

Discover more.…
by visiting our website at

Find out about Opal - follow us on LinkedIn

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now