Senior Change Manager

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

We are seeking an experienced Change Manager to support a major Transformation and Remediation Program that is reshaping business processes, systems, and ways of working across the organisation.

This program is focused on uplifting digital and operational capabilities while remediating legacy issues that have impacted business performance and compliance. As the Change Manager, you will ensure that impacted teams understand, embrace, and adopt the changes necessary to achieve sustainable business outcomes.

You will work closely with program leadership, delivery managers, and key stakeholders to design and deliver an effective change strategy that builds engagement, readiness, and ownership across all levels of the organisation.

Key Responsibilities

• Develop and execute a
  change management strategy and plan
  aligned to program objectives and timelines.
• Lead
  impact assessments
  , stakeholder mapping, and engagement planning to support transformation and remediation outcomes.
• Design and implement
  communication and engagement activities
  that promote understanding and commitment to change.
• Facilitate
  business readiness activities
  , including training, coaching, and post-implementation support.
• Monitor adoption metrics and feedback to measure success and identify areas requiring additional support.
• Partner with project and business teams to
  embed new processes, systems, and behaviours
  into day-to-day operations.
• Ensure change risks and dependencies are identified, mitigated, and escalated appropriately.

Qualifications

• Proven experience delivering change management in large-scale transformation or remediation programs.
• Strong understanding of change frameworks and methodologies (e.g., Prosci, ADKAR, Kotter).
• Excellent stakeholder engagement and communication skills, with the ability to influence and build trust.
• Demonstrated ability to work across complex environments with multiple workstreams and interdependencies.
• Experience working in technology-enabled transformation programs

Additional Information

Why join us:

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.

Agencies:

We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks