Senior Change Manager

About this role

As the Senior Change Manager, you are responsible for supporting in the development of the nib Group Change Capability Framework and operating model, and for the execution of the nib Group Change Management Strategy and overall delivery of change.

The role leads the successful delivery of change, communication and operational projects into critical operational areas of the business through effective strategies that combine change, communications, and training, and technical components ensuring that our business is able to support our employees to deliver superior solutions and customer experience.

With a particular focus on supporting the uplift of our risk management culture and competency across the Group, the role is responsible for developing the change management framework, stakeholder mapping, communications strategy and training approach, ensuring continuous success through monitoring, tactics to reinforce learning and refresher training.

About you

We're looking for someone with proven experience in leading change management or transformation programs within regulated industries such as healthcare, financial services, or insurance. A strong understanding of risk management frameworks will help ensure change programs are supported by robust governance and reporting structures.

You'll thrive in complex, multi-disciplinary environments, applying your familiarity with change management methodologies like Prosci ADKAR, alongside project delivery frameworks such as Agile and Waterfall, to deliver outcomes effectively.

Your expertise in risk-in-change governance and reporting will be critical to embedding risk culture across the Group. With a hands-on approach to change delivery and strong stakeholder engagement skills, you'll ensure that every initiative is communicated clearly, supported by training, and reinforced through continuous monitoring and improvement.

Desired skills:

• Experience in the health insurance or broader healthcare sector

• Experience delivering change via electronic media/virtual settings

• Experience with Agile tools such as JIRA and Confluence

• Certification in change management (e.g., Prosci ADKAR) is highly regarded

• Experience with technology risk and financial services

• Experience in operational risk, control testing, and regulatory engagement

We know some people only apply when they meet every requirement. We're always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience, we'd love to hear from you

Who we are

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives. 

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We're committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace

• 50% discount on employee health insurance + 35% off travel insurance

• The opportunity to give back to the community through paid leave for volunteering through nib foundation

• Access to our nib Well Program and corporate fitness discounts

• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits

• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.