Intake Administrator Role

Empower others. Elevate care. Lead with heart.

At ONCALL/SACARE, every day is an opportunity to make a difference. For over 27 years, we've been at the forefront of disability care, driven by our commitment to putting people first. As a proudly South Australian, family-owned business, we've built a community of over 450 passionate individuals who embody our ethos of excellence and innovation.

At ONCALL/SACARE we don't just offer jobs; we provide a home for those who believe in the power of meaningful impact. Join our dynamic team and discover a workplace where fun, growth, and rewards go hand in hand. With flexible working conditions, ongoing development opportunities, and a genuinely supportive environment, we empower our employees to thrive—professionally and personally.

About the Role

As our Intake Administrator, you'll be the first point of contact for all incoming NDIS enquiries across South Australia, Victoria, and Queensland. You'll manage the intake process from initial enquiry to lead creation, ensuring a smooth and supportive experience for participants, referrers, and internal teams.

This role is pivotal in maintaining high service standards and ensuring timely, accurate, and compassionate intake coordination.

Key Responsibilities

• Respond to phone, email, and online enquiries with professionalism and empathy

• Manage intake inbox and allocate tasks using VisualCare

• Collect and organise client documentation, including service agreements and schedules

• Create and manage leads, coordinating with state teams to confirm service capacity

• Collaborate with marketing to maintain accurate referrer records

• Prepare intake snapshots and support KPI reporting

• Conduct follow-up calls with new participants to ensure satisfaction and service quality

• Work closely with state intake coordinators to maintain consistent practices

What We're Looking For

• Proven experience in administration or client-facing roles, ideally within NDIS, healthcare, or disability services

• Strong organisational and time management skills

• Excellent communication and customer service abilities

• High attention to detail and accuracy in data entry

• Proficiency in Microsoft Office and client management systems (VisualCare experience a plus)

• Ability to work collaboratively across remote and office-based teams

Key Performance Indicators

• Timely response to enquiries (same-day or next-business-day)

• Accurate and prompt data entry and lead creation

• Efficient inbox and task management

• Positive feedback from internal teams and referrers

Work Environment

This role offers flexibility to work remotely or from one of our offices in SA, VIC, or QLD. You'll be part of a supportive national team committed to delivering high-quality services to NDIS participants.

Ready to Apply?

If you're ready to make a meaningful impact and grow your career in the disability services sector, we'd love to hear from you

**Please note all applicants must be permitted to work in Australia. **

SACARE is an Equal Opportunities employer. We have a duty of care to ensure you are not knowingly placed in a role that risks your work health and safety and has specific roles that may, given their genuine occupational requirement fall under an exemption under Section of the Equal Opportunity Act, (SA the Act).

SACARE is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must provide mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.