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Skip tracing officer/Collections officer

2 weeks ago

Melbourne, Victoria, Australia DigiTalent Full time $60,000 - $80,000 per year

About the role

This is an exciting opportunity to join the dynamic team with one of our Energy clients as a Collections Officer/Skip Tracing Officer. In this casual role, you will be responsible for contacting customers to confirm their identity and collect outstanding payments and trace individuals who have not setup their contracts properly. Full time work from home is possible for the right candidate.

Casual Part time: hours per week | (Flexible with the hours)

What you'll be doing

  • Contact customers via phone, email and letter to identify them & collect outstanding payments.
  • Trace individuals who have skipped on their financial obligations using various research techniques
  • Negotiate payment plans and settlements with customers
  • Maintain accurate records and documentation of all customer interactions
  • Escalate unresolved cases to the relevant stakeholders
  • Provide excellent customer service and maintain a professional demeanour at all times

What we're looking for

  • Proven experience in a collections or skip tracing role, preferably in the call centre or customer service industry; Energy industry experience is a bonus.
  • Strong negotiation and conflict resolution skills
  • Excellent communication and interpersonal abilities, with the ability to deal with difficult customers
  • Attention to detail and the ability to accurately maintain records
  • Familiarity with debt collection legislation and regulations
  • Proficient in using various research tools and databases

What we offer

Our client is committed to providing a rewarding and flexible working environment. As a casual employee, you will enjoy competitive hourly rates, access to our employee discount program, and the opportunity to develop your skills and advance your career. We also offer regular training and development sessions to ensure you are equipped with the latest techniques and strategies in the collections industry.

Apply now to join the team as a Collections Officer/Skip Tracing Officer and take the first step towards an exciting and rewarding career with an upcoming organisation.