Tier 1 Support

1 week ago

Brisbane, Queensland, Australia Talent Corp Full time $60,000 - $90,000 per year

We are currently looking for a Tier 1 Support Engineer for a permanent opportunity to join a mining client based in Brisbane CBD to ensure seamless operation of their SaaS product. The ideal candidate will be responsible for providing first-level technical support for their systems deployed in mining operations. This role involves base troubleshooting and technical issue resolution, then co-ordination and management of more complex situations that require escalation.

Resposibilities

  • Provide first-level technical support for Asset Health systems in mining operations.
  • Respond to and manage customer inquiries and issues.
  • Diagnose and troubleshoot base hardware and software problems.
  • Escalate complex issues to Tier 2 support to relevant departments.
  • Monitor system performance and ensure optimal functionality.
  • Document and track support requests and resolutions.
  • Assist in the installation and configuration of relevant devices.
  • Conduct routine maintenance and updates on relevant s systems.
  • Collaborate with the engineering team to improve system reliability.
  • Provide training and guidance to end-users on Asset Health/IoT system usage
  • Any experience in Operational Technology (OT) domains an advantage
Required Experience
  • Minimum of 1-2 years of experience in a technical support or customer service role, preferably in the technology or mining industry.
  • Basic knowledge of IoT (Internet of Things) technology, including sensors, devices, and communication protocols.
  • Understanding of mining operations and the specific challenges faced in this industry.
  • Proficiency in diagnosing and resolving hardware and software issues related to IoT systems.
  • Experience using remote support tools and software to assist customers and troubleshoot issues.
  • Excellent verbal and written communication skills to effectively interact with customers and team members.
  • Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.

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