Expert IT Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $60,000 - $90,000
Job Description:

We are seeking a motivated Service Delivery Specialist to support our team by ensuring high-quality, timely IT support for technical issues that cannot be resolved at Tier 1.

This role involves providing Level 2 technical support for end users both onsite and remotely, resolving complex issues related to hardware, software, networking, mobile device management, and cloud platforms.

Key Responsibilities:
  • Manage support requests escalated from Tier 1 through a ticketing system aligned with ITIL practices
  • Diagnose and resolve internal and external network issues
  • Monitor systems and services to ensure ongoing reliability and performance
  • Assist in the implementation of technical solutions and changes to infrastructure
  • Support virtual desktop environments and related backend systems

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