Customer Service Representative

Join Our Next Level Racing Team as a Customer Service Specialist

Are you passionate about gaming, simulation, and technology? Next Level Racing is looking for a Customer Service Specialist to join our growing team serving our online and walk in customers As a global leader in simulation technology, we provide cutting-edge products for racing, flight simulation, haptic systems, and gaming enthusiasts around the world. Whether you're troubleshooting high-tech racing seats, assisting with flight sim setups, or helping customers make informed purchasing decisions, your role will make a direct impact on the customer experience.

At Next Level Racing, we're not just about products. We're about creating a community of passionate individuals who love to innovate and push the boundaries of what's possible. Our collaborations with industry giants like Boeing, Ferrari, and Sony make us a trailblazer in the simulation space, and we continue to lead the market with products that enhance the simulation experience for thousands of gamers globally.

This is your chance to be part of something bigger, support top-tier customers, and help them get the most out of their racing, flight, and gaming setups

What You'll Be Doing:

• Provide world-class customer service via phones, live chats, emails, and in-person at our showroom.
• Support customers across our entire product range, including racing seats, flight simulators, haptic systems, and other tech products.
• Troubleshoot and resolve issues to ensure customers have the best possible experience with their products.
• Assist customers with eCommerce tasks, such as placing orders, processing returns, and navigating the online store.
• Respond to live chats, reviews, and eCommerce platforms to engage with customers and solve their problems in real-time.
• Collaborate with internal teams to improve customer satisfaction and contribute ideas for new processes or products.
• Achieve personal and team productivity targets, ensuring that customer satisfaction remains at the heart of everything we do.
• Help build long-term relationships with customers by providing top-notch service and product knowledge.

What We're Looking For:

• A passion for technology and gaming especially racing simulators, flight simulators, and haptic products.
• Excellent communication skills, both written and verbal, and a knack for solving problems and explaining tech products in an easy-to-understand way.
• Strong organizational skills with the ability to multitask and manage your time effectively in a fast-paced environment.
• A self-starter with a "can-do" attitude, you'll thrive on finding creative solutions to meet customer needs.
• Ability to work independently and as part of a team, we love collaboration and want you to bring fresh ideas to the table
• Familiarity with ticketing software like Freshdesk, Shopify, and is a bonus, but we are happy to train the right candidate.
• A quick learner who can adapt to new challenges and tools as the industry evolves.
• Must be able to work in Australia without restrictions (permanent residency or working visa).

Why You'll Love Working Here:

• Work in a dynamic, innovative environment: You'll be part of a fast-paced company that's on the cutting edge of gaming and simulation technology.
• Collaboration with top-tier brands: Work alongside global brands like Boeing, Ferrari, Ford, Sony, and iRacing.
• Career growth opportunities: We are a company that values internal growth. Your success here could lead to new and exciting roles within the company.
• Passionate team culture: Work alongside a team of like-minded people who share your love for gaming, racing, and technology.
• A fun, supportive work environment: Whether you're brainstorming new ideas with colleagues or troubleshooting customer issues, you'll be part of a positive, collaborative team.

Ideal Candidate Attributes:

• Coachable, adaptable, and open to feedback- we believe in continuous learning and development.
• Tech-savvy with the ability to quickly pick up new systems, tools, and product features.
• Responsible and dependable- you take pride in your work and meet your commitments.
• A passion for gaming and racing- your enthusiasm will be evident when helping our customers.

This is an exciting opportunity for entry-level candidates looking to break into a fast-growing, tech-driven company

If you're passionate about simulation products, customer service, and technology, we want to hear from you. Apply today and join us at our new office in Bundall where you become a part of a company that's changing the way people experience racing, flight simulation, and gaming