Senior Scheduling

7 days ago

Sydney, New South Wales, Australia Nexacu Full time $70,000 - $120,000 per year

About us

At Nexacu, we're passionate about equipping professionals with the skills they need to thrive in a digital-first world. We specialise in training on the tools every business relies on — Microsoft 365, Teams, Power BI, Excel and more.

Founded in 2013 and now part of the Lumify Group, we've grown into a leading provider of practical, instructor-led digital skills training across Australia, New Zealand, and Southeast Asia. Trusted by government, corporates, and thousands of professionals, we're known for delivering training that makes a real difference in the workplace.

What's the opportunity?

We are seeking a Senior Scheduling & Customer Operations Specialist to join our team and drive seamless scheduling, post-sales operations, and customer success.

In this pivotal role, you'll ensure training schedules run smoothly, customers receive exceptional support, and operations align with revenue and service goals. You'll play a key role in resource management, client satisfaction, and driving continuous improvement across the business.

What you'll be doing

  • Scheduling & Resource Management – Build and optimise training schedules, allocate resources effectively, track utilisation, manage costs, and review scheduling efficiency.
  • Customer Support & Post-Sales Administration – Manage operational communications, respond to student enquiries, and deliver a complaint-free experience.
  • Account & Finance Administration – Oversee overdue invoices, payment terms, debtor follow-ups, and financial processes linked to training.
  • Operational Reporting & Improvement – Maintain dashboards, prepare reports, monitor KPIs, and identify opportunities for optimisation.
  • Collaboration & Stakeholder Management – Partner with Sales, Operations, Finance, Product, and Marketing teams to balance scheduling needs with client satisfaction.

What you'll bring

  • Strong background in training and education operations.
  • Experience with CRM systems, Xero, LMS platforms, Dynamics, and reporting tools (e.g., Power BI).
  • Understanding of customer service best practices and strong commercial awareness.
  • Financial acumen with excellent data analysis and reporting skills.
  • Proficiency in Microsoft Office Suite.

Attributes 

  • Customer-first mindset with a passion for service excellence.
  • Organised, analytical, and solutions-focused.
  • Calm under pressure, adaptable, and proactive.
  • Integrity, accountability, and strong collaboration skills.
  • Tech-savvy, quick learner, and efficiency-driven.
  • Resilient and persistent, with a focus on continuous improvement.

Why you'll love it here 

  • We're learning-obsessed and love curious minds who want to grow.
  • We're values-led, fast-moving, and committed to making a difference through education.
  • Free access to our industry-leading training courses – perfect if you're passionate about learning and development.
  • An opportunity to grow your own skills while helping others grow theirs.

Next steps

If this sounds like something you'd like to be a part of, we'd love to hear from you. Today, over 200 like-minded individuals work across the Asia–Pacific region. Visit our careers website to learn more about culture and opportunities at Lumify Group.

By submitting your application, you agree that Lumify Group can collect your personal data for recruiting and related purposes. Due to the nature of our customer contracts, if you are successful, you consent to our employment screening process, which involves reference checking, police checks, and identity and qualification verification.

We are Lumify. Together, we are shining a light on future learning.

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