Customer Care Support Coordinator

2 days ago

Bibra Lake Western Australia Ambience Air Airconditioning Full time $60,000 - $90,000 per year

Join the Ambience Air Team

Ambience Air is expanding We pride ourselves on delivering outstanding customer service and high-quality air-conditioning installations, and we're searching for new team members to help elevate our service even further.

Customer Care Support Coordinator

If you're a friendly, self-motivated, and customer-focused professional, you might be the Customer Care Support Coordinator we are looking for

Key Responsibilities

  • Handle customer queries via phone, email and online, ensuring a positive, professional experience at every touchpoint.
  • Process warranty requests, provide after-sales support, and assist with customer concerns regarding their installation.
  • Liaise with tradespeople, and service providers to resolve any issues that may arise, striving for quick and effective resolutions.
  • Provide and support customers with user guides, information and seasonal operation.
  • Collaborate with internal departments such as design, procurement, accounts, and construction to ensure smooth operations.
  • Recommend and sell upgrades, components, or replacements to existing customers.

Skills & Experience

  • Strong experience in customer care and support.
  • Friendly, enthusiastic, and a courteous team player.
  • Process-driven and highly organized with the ability to multitask.
  • Excellent written and verbal communication skills.
  • Proven ability to provide quality customer service in a fast-paced environment.

About Us

We are WA's leading and most innovative, award winning air-conditioning group, committed to our employees' growth and to being the partner of choice for our customers.

As an employer of choice, we foster a culture of innovation, feedback, and continuous improvement. With a highly experienced and skilled team, we deliver exceptional customer experiences that set us apart.

What's in it for You?

At our Bibra Lake office, you'll enjoy above-industry remuneration and a range of additional benefits, including:

  • Half a day off on your birthday to celebrate.
  • Up to one additional week of leave each year.
  • Monthly team lunches and a bottomless fruit bowl to keep you energised.
  • Bonus rewards for exceptional performance and team-building activities to keep things fun and collaborative.
  • Full support and training with established systems and procedures for an immediate start.

Join an award-winning family business that truly values its employees.

How to Apply

If you believe you are the right fit for this position, we'd love to hear from you Apply now with your resume and cover letter.

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