Customer Service Coordinator

2 weeks ago

Bibra Lake, Australia Diplomatik Full time

Diplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake.

This role on a permanent basis and an immediate start.

The role will see you complete a variety of duties and not limited to:

- Liaises with the WA Operations Manager and State Manager in relation to the overall Service, Parts and Rental Department profitability performance including and in addition to:

- Arrange and schedule service jobs for the Field Service team on a daily basis;
- Receive, log and prioritise service calls;
- Communicate with customers on status of service calls and job progress;
- Schedule preventative maintenance servicing (overflow from Service Admin);
- Parts planning in conjunction with the Spare Parts Coordinator;
- Co-ordinate subcontractors for internal and external service support;
- Target a 2-hour KPI time or less for field service technicians to attend urgent breakdowns;
- Maximize our service technician utilisation;
- Provide service sales quotations;
- Support the Parts Coordinator as required;
- Maintain and increasing Retail (Customer Owned Equipment) Service Customers;
- Ensure all Service Staff & Technicians Trade Licenses, Safety Cards, First Aid, Site Inductions etc, are kept updated and renewed when necessary;
To be successful in this role:
Have experience as a Service Coordinator
Have Australian working rights (unrestricted)
Have a valid drivers licence
Can pass pre-employment medical and drug and alcohol screen
Strong ability to lead, influence and persuade customers
Excellent communication skills

**Job Types**: Full-time, Permanent

Pay: $75,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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