Operations & Projects Officer (Health Practice)

Operations & Projects Officer (Health Practice)Darwin NT / Remote Flexible (interstate applicants accepted but preference for local hire if suitable)

Permanent ongoing, part-time: 0.6 FTE

FTE $90,000 (pro-rated to allocated FTE as above)

About UsMidwives in Darwin (MiD) is a private midwifery practice dedicated to providing safe, holistic and respectful care for women and families of the Top End. We are growing our servics to  offer more families midwifery continuity of care in a supportive and woman-centred environment. This is an exciting opportunity to join us at a pivotal stage of development and contribute to shaping the future of private maternity care in the NT. We are looking for team members who share our vision for high-quality and want to use their skills and experience to help build meaningful maternity care in the Northern Territory.

The OpportunityWe're seeking a proactive and solutions-focused Operations & Projects Officer to lead improvements across our growing practice. You'll manage projects, optimise systems, and translate data into insights that support sound decision-making and sustainable growth. We are after someone who can see what needs doing, uses initiative, can bring structure to complexity, and turn ideas into outcomes. We are seeking that start up energy that brings innovation, excitement and efficiency to the practice. This is a work from home role and if the successful applicant is local to Darwin, weekly meeting attendance in person will be expected.

About the RoleAs Operations & Projects Officer, you will:

• Map, improve, and automate business processes across the practice (finance ops, intake, scheduling, compliance workflows).
• Build and maintain monthly dashboards/reports (financial, KPI, clinical outcomes) and surface clear insights and recommendations.
• Optimise tools and integrations, working with; Google Workspace, BrightHR, Peninsula WHS, form/feedback tools; (Xero experience highly desirable but not essential).
• Coordinate administrative requirements of the practice, including handling confidential and private data.
• Support the Director with executive logistics and administration, support clinical midwives with administrative support and overall practice operations and administration.
• Coordinate patient feedback and escalate flagged issues appropriately.
• Contribute to the growth and development of MiD's services, supporting strategy, planning, financial review and practice optimisation

About You

• Proven experience in projects/operations/coordination where you've improved processes and delivered outcomes.
• Strong business acumen: ie: can read a budget/P&L, connect numbers to operations, and spot opportunities to optimise.
• Systems-oriented and confident using Google Sheets, Docs, forms, dashboards, and other online tools; skilled in reviewing and interpreting data, developing clear reports that highlight emerging issues, and supporting problem-solving and decision-making processes.
• Exceptional attention to detail and strong follow-through, ensuring accuracy, consistency, and seamless collaboration across tasks and projects.
• Initiative, high self-accountability, and a proactive problem-solving approach.
• Excellent relationship management and communication skills; able to engage stakeholders effectively, drive action, and remain composed under pressure.
• Familiarity with platforms including: G-suite, Loom, Canva, Wordpress
• Alignment with MiD's vision for delivering high-quality, woman-centred maternity care.
• Desirable: experience in health or public health environments; familiarity with automation tools, and data collection or feedback systems.
• Contemporary skills in automation platforms, systems and software.
• Bonus points for familiarity with Xero, highly desirable but not essential

Why Join Us?

• Be a key contributor to a growing, values-driven private midwifery service.
• Opportunity to shape and optimise systems and processes in a thriving practice.
• Flexible working arrangements and remote work options
• Supportive and collaborative team culture focused on meaningful work.
• Engage in a role that combines professional responsibility with the chance to make a real impact on maternity care in the NT.

How to ApplyTo apply, please submit a CV and cover letter (see expectations below) to:

Claire Marks via direct email at

Cover letter (max 2 pages) that:

Shows your understanding of this role (projects + operations + executive support) and how previous experience will support you to carry out this role.

We value hearing the authentic voice applicants, and discourage the use of AI tools to support cover letter/CV writing. Suitable candidates will be interviewed on receipt of application.

We are seeking an ASAP start date and appropriate candidates will be contacted for an interview on a first in basis.

The position will remain open until a successful candidate is appointed.