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Operations & Case Manager – Aged Care Home Services

2 weeks ago

Sydney, New South Wales, Australia 2C Care Service Pty Ltd Full time $90,000 - $120,000 per year

2C Care Services is a registered NDIS and aged care provider based in Sydney, delivering compassionate in-home and community support, including personal care, domestic assistance, allied health, social access, and support coordination. Our multilingual, highly trained carers and client coordinators are dedicated to delivering tailored care that meets NDIS Practice Standards."

Job Summary

  • Part-time role – 2-3 days per week, flexible scheduling

  • Hybrid work model – option to work from home

  • Lead and coordinate aged care home services with a small, supportive team

  • Oversee service delivery and ensure compliance with aged care quality standards

  • Conduct client assessments and manage care plans with a person-centred approach

  • Enjoy work-life balance while making a meaningful impact in the community

Key Responsibilities

  • Lead, develop, and inspire a high-performing team of care staff.
  • Oversee the effective delivery of Home Care Packages (HCP), CHSP, NDIS, and other funded community programs.
  • Conduct client assessments, develop individualised care plans, and coordinate services to meet clients' changing needs.
  • Act as the primary point of contact for clients and families, ensuring clear communication and ongoing support.
  • Drive operational efficiency through process improvements, smart rostering, and resource allocation.
  • Implement strategies to grow services, enhance client satisfaction, and improve retention.
  • Ensure ongoing compliance with Aged Care Quality Standards, funding body requirements, and legislative obligations.
  • Prepare reports, maintain accurate documentation, and support audits/accreditation processes.

Key Requirements

  • Minimum 5 years' experience in aged care home services, community care, or disability services.
  • Strong knowledge of aged care and disability programs/funding (HCP/SAH, CHSP, NDIS).
  • Demonstrated expertise in service delivery, case management, and care coordination.
  • Proven leadership ability to motivate and manage multi-disciplinary staff.
  • Excellent interpersonal and communication skills with clients, families, and stakeholders.
  • Strong organisational and problem-solving skills, with the ability to balance client care and operational demands.
  • Relevant tertiary qualification in Aged Care, Nursing, Social Work, or Community/Health Services.