National Account Manager- Woolworths

• Global Brand-Tier 1 Client
• Managing Customer Relationships
• Plan & Execute customer strategy and plans

Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world more than anyone else. Together, we're creating a game plan for the future – one that defines where and how we'll play, and what it takes to win.

Our 4,500 colleagues hail from all backgrounds, nationalities and walks of life, but our shared values and passion for winning make us one team. Whatever your specialty, you'll find that excelling at Energizer Holdings provides opportunities to grow in ways you never expected.

Our Energizer ANZ Vision -'As an aligned EHI team we will be a leader but act like a challenger whilst empowering our people to grow, win & celebrate together'​

The Woolworths National Account Manager (NAM) is a strategically important position within the Energizer ANZ business. Reporting into the Retail Channel Sales Director, the National Account Manager is responsible for the planning and execution of customer strategy (that align Energizer and Customers Objectives). The NAM ensures delivery of the key performance metrics (KPIs) today, while setting up the account for success in the future. The NAM is the key person ensuring that we are delivering on the key ANZ pillar - 'Strengthen Strategic Customer Relationships' with our major customers.

Accountabilities and Key Tasks

• Delivering KPIs for the account:
  • Financial – Volume, Net sales, Gross Margin
  • Market Share
• Developing & Executing Customer Plans
  • Creating Joint Business Plans with account – leading process to develop and align with stakeholders
  • Execute promotional plans in optimizing product Mix delivering category performance and profitability goals (4 p's), as well as implementing EHI Marketing Programs – includes bricks and mortar & digital shelf
  • Develop annual (rolling) customer contact plans ensuring ongoing/regular alignment in driving the business forward.
  • Managing and improving range, distribution, pricing, and merchandising which reflect category/channel (COT) insights guidelines.   
  • Manage category reviews with the cross functional support team to optimize EHI position and deliver growth for our customers.
  • Collaborating with cross functional teams in Building and tracking Joint Business plans with customers to drive growth.
  • Managing Customer Websites to ensure our offer is optimized and drive Ecommerce opportunities
• Managing Customer Relationship
  • Deep understanding of Customer/Retailer Objectives, and leading within business.  Being the voice of the customer in the Energizer business
  • Reinforce 'Why Energizer' Message with Customers regularly
  • Develop productive working relationships with key customer contacts and sell mutually effective business plans.
  • Develop customer contact plans ensuring ongoing/regular alignment in driving the business forward.
  • Negotiation and Managing customers trading terms (annual or bi-annual). Managing any agreement changes through consolidation.
• Ensuring Operational Process
  • Working closely with the supply/demand team & Energizer ISP, ensuring customer supply metrics are achieved (DIF/DIFOT).
  • Ensuring internal resources (field/product) is forecast at required lead times
  • Use analytical tools and data sources to deliver meaningful insights and forecast accuracy
• Managing Internal Relationship:
  • Communicate with all stakeholders, both internal (ENR) and external (customer)
  • Contributing to the culture of the ANZ Energizer team
  • Contributing to the development and growth of the Woolworths Business Account Executive

Critical Competencies

Serving Customers - Builds strong relationships with customers; Stays aware of customer needs, concerns and satisfaction; Responds promptly to customer questions and requests; Effectively manages customer expectations.

Driving for Results - Aggressively pursues challenging goals and objectives with a Customer Focus, leveraging Selling and Negotiation Skills, influencing internal and external stakeholders, thinking and acting strategically with an ROI mindset, collaborating cross functionally, Planning and Time Management

Demonstrating Initiative - Takes action on his/her own without being prompted; Handles problems independently. Able to internally influence.

Evaluating & Implementing Ideas - Defines requirements and resources needed to implement new ideas; Approaches innovation with a practical, task-oriented mindset

Demonstrating Tenacity & Perseverance - Maintains high levels of energy and enthusiasm over an extended amount of time; Does not give up when faced with challenging obstacles; Constantly looking for new opportunities to drive growth

 What does success look like in this role

• Internal Influence - Coaching the Account Executive and providing leadership to the wider NAM group. Sharing Best Practices.
• Strategic Thought Leadership - Creating long term (3 year+) customer strategies, and aligning with customers
• Managing Value JBP Process - Creating JBP that are aligned at multiple level within customers.
• Deep customer integration - Facilitating multi touchpoint cross functional engagement with accounts
• Driving Change - Changing the trajectory of the account (new strategy, new approach) in a sustainable way. Challenging how we service the account (while working within the constraints of business resources)
• ROI mindset – Continually seek to maximize return on all business activities with customer and internal processes.
• Full Business P&L thinking - Ensuring the trade-spend plan is delivering ROI – including supply and Field/prepack costs
• Able to deliver a message in clear and concise manner

Skills

• Highly Driven and motivated to succeed with a growth mindset. 
• Strong Active Listening Skills & communication Skills; can adapt style to different audience.
• A sound knowledge of Circana (IRI Temple) or similar, QScan, QCheckout
• Strong analytical skills; can interpret data and present to stakeholders
• Strong ability to build a commercial story and present accordingly
• Proficient knowledge and use of MS Office (Excel & PowerPoint). 
• Able to demonstrate financial acumen and manage budgets with a clear P&L understanding
• Strong negotiating skills that have proven to deliver win-win outcomes.

Experience

• At least 2-3 years of experience in FMCG account management, preferably with Woolworths or Grocery experience.
• University Degree Qualified.

Working Relationships

• While reporting directly into the channel director this role will be part of a larger team.
• Other key relationships internally will include Marketing, Category, Finance and Supply planning. 

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.