Account Manager

The Company

Elastomers Australia is an industry leader in the manufacturing and servicing of screen media for the mining and mineral processing industries. We pride ourselves on manufacturing excellence and providing superior service and solutions to our clients with independent custom screening solutions. We have built our reputation as "market leaders" with over 45 years of experience, a customer base covering all major mining company operations Australia wide in addition to building strong export markets in approximately twenty overseas countries.

Job Description

Elastomers Australia is seeking a practical and hands on Account Manager to join our Sales team based in our Perth Branch. Reporting directly to the General Manager – Business Solutions, the role will be responsible for managing and providing a high level of service to our existing customer base, ensuring that all objectives planned by our Client and the Sales team are followed through. Providing technical assistance to our existing customers, innovation and market knowledge are all key focus areas of the position.

The successful candidate profile is that of a highly motivated individual who has proven account management experience within the mining and mineral processing or resources industry and can demonstrate the ability to communicate with stakeholders at all levels.

Duties and Key Responsibilities:

• Travel to our client mine sites to build customer relationships on a proactive basis to ensure areas such as product development, improvements and solutions can be provided
• Facilitate discussions with clients for the development of their objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of their organisation's resources
• Discuss with clients to elaborate on the areas of proposed improvements
• Develop and present plans to implement any recommended changes as required by our clients
• Ensure that clients receive the necessary assistance to carry out the scope of works on site
• Be the key conduit between the client and the branch supervisors to ensure all scope of works are carried out on site as required by the client
• Liaise with clients to keep them informed of progress and to make relevant considerations to assist with site efficiency
• Contribute to a positive work environment that reflects the Core Values of Elastomers Australia.

Requirements

• It is a requirement of the position to have worked within the mining and mineral processing or resources industries in an Account Manager position for a minimum of 3-5 years
• Ability to communicate professionally and effectively with clients and other key stakeholders to build rapport and professional relationships
• Demonstrated skills of maintaining a professional level of service to the client
• Excellent time management skills
• Intermediate to advanced computer skills including email for communication, word, excel etc
• Ability to travel to client mine sites where required
• Ability to work effectively in a dynamic team environment
• Driven nature with a high level of initiative

The successful candidate will be required to undergo training for a period of up to 2 weeks that will be completed at our Head Office in Melbourne.

At Elastomers Australia, diversity and inclusion are part of our DNA. We are committed to continue building an inclusive culture that encourages, supports and celebrates the diversity of our employees. We take pride in fostering respect, inclusivity and flexibility within our business and the wider community.

If you would like to be part of this outstanding opportunity to work with one of Australia's market leading organisations, please apply via the link below.