Claims Specialist

2 weeks ago

Sydney, New South Wales, Australia NTI Ltd Full time $80,000 - $120,000 per year

What to expect when you're a part of the NTI family:

At NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People and as such, we offer:

  • A real and tangible commitment to your development and ongoing study
  • Competitive annual incentive program of up to 15%
  • Up to 50% discount on a large range of personal insurance products
  • Access to discounts on over 350 retailers across Australia
  • The ability to apply for flexible working arrangements

We're looking to bring on an experienced Claims Consultant to provide exceptional service to our customers in their time of need.

What is involved?

  • You'll listen to understand our customer's unique needs and manage their claims to get our clients back on the road as quickly as possible after an accident
  • You'll be the main point of call for our customers on phone and email, their representatives and other teams in our business - you are the super glue that holds the claim together
  • Your job is to take the stress away by facilitating each part of the claims process on behalf of our customers and keeping them up to date as the claim progresses
  • You will negotiate favourable settlements with third party Insurers
  • Using your technical skills, you'll manage a portfolio of Key Accounts (which includes some complex claims) end to end, you'll have the autonomy and ownership to deliver on your work
  • Management of aggregate claims and under excess claims for Key Accounts

What skills will you need to succeed?

We asked our claims team what skills they use most in their roles, this is what we found out:

  • Confident communicator | More is more, we pick up the phone
  • Problem solving | Nothing is ever black and white in claims, you have to think outside the box.
  • Decisiveness | We back each other and ourselves to make the right call for our customers.
  • A sense of humour | It makes each day a little easier, we love to have a laugh

We're all about the right fit for our team, but we'd also love to see:

  • At least 3 years' experience working as a Claims Consultant within domestic or commercial motor
  • Experience working with aggregate policies would be highly advantageous
  • A commitment to your learning - either having completed or willing to complete your Cert IV in General Insurance (we'll fund it if you haven't done it)

Ready to apply? We can't wait to read your application

You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all really great ways for us to get to know you better, and for you to get to know us.

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