Manager – Major Tenants, Partnerships

Manager – Major Tenants, Partnerships & Projects

Are you a relationship focused professional who excels at building partnerships and delivering results?

Do you thrive at the intersection of tenant engagement, project delivery, and stakeholder management?

About the Role

The Manager – Major Tenants, Partnerships & Projects supports the General Manager in strengthening Region Group's (RGN) relationships with key tenants and protecting RGN's interests. The role combines day-to-day engagement with major tenants, coordination of tenant-related projects, and operational compliance oversight to ensure smooth delivery of initiatives and long-term value creation.

Key Responsibilities

Major Tenant Partnerships

• Act as the primary contact for day-to-day major tenant engagement.
• Track, resolve, and report on tenant issues, maintaining an up-to-date tenant tracker.
• Prepare correspondence, reports, and presentations to support engagement.
• Coordinate meetings, calendars, and follow-up actions to ensure issues are addressed promptly.
• Analyse major tenant performance on a monthly basis, identifying trends and areas of concern.
• Recommend and support initiatives to enhance tenant performance and strengthen partnerships.

Project Coordination

• Support the initiation of major tenant projects within centres, engaging with Knight Frank Australia (KFA) before and after approvals to ensure alignment on scope and requirements.
• Coordinate communication between tenants, KFA, internal teams, and external vendors to support smooth delivery of works.
• Provide lease-related input to confirm compliance with major tenant agreements.
• Track progress and other reporting tools, escalating risks and issues where necessary.
• Ensure tenants receive relevant project notifications in line with lease and compliance requirements.
• Capture lessons learned to support continuous improvement.

Operations & Compliance

• Ensure all activities comply with RGN policies, lease obligations, and statutory requirements.
• Oversee contract and job order set-up, ensuring approvals, budgets, and forecasts are accurately tracked.
• Manage updates to the Tenancy Schedule and issue Major Tenant Notification Forms in line with lease requirements.
• Coordinate financial administration related to projects, including invoice tracking and budget reporting.
• Maintain accurate project and tenant records across internal systems, ensuring data integrity and easy access for the wider team.
• Support continuous improvement by reviewing and streamlining operational systems and procedures.

About You

You are a proactive and relationship-focused professional with strong organisational and communication skills. You thrive in a fast-paced environment where tenant engagement, project delivery, and stakeholder management intersect. To succeed in this role, you will bring:

• Experience in property, real estate, retail, or a related field, ideally in tenant management, leasing, or project coordination.
• Strong project coordination skills, with the ability to plan, prioritise, and deliver multiple initiatives simultaneously.
• Solid commercial and financial acumen, with experience in budgets, forecasting, and reporting.
• Knowledge of lease agreements and an understanding of compliance requirements.
• Exceptional written and verbal communication skills, with the ability to build strong stakeholder relationships at all levels.
• High attention to detail and strong organisational skills to manage trackers, reporting, and documentation.
• A proactive problem-solver who takes initiative and drives outcomes.
• A collaborative, team-oriented approach combined with the confidence to work independently when required.

Why Join Us?

This isn't just a job; it's an opportunity to be part of something bigger. At Region Group, you will:

· Be part of a high-performing, values-driven team

· Work on a diverse and exciting portfolio, including regional centres

· Opportunity to make a meaningful impact on business growth

· Supportive culture that values innovation, collaboration, and continuous improvement

· We offer a range of benefits designed to support you both professionally and personally

Please note we are not accepting Agency Resumes

Ready to unleash your potential and shape the future of retail? Apply now and become a vital part of the Region Group story