Services Business Development Manager

Vertiv is seeking to add a Services Sales Specialist to our high performing APAC team based in Perth

The Service Business Development role is responsible for driving growth across Vertiv's service portfolio by renewing maintenance contracts, converting warranty expirations into service agreements, and ensuring customers' service needs are proactively managed.

You will focus on building and maintaining a pipeline of new business opportunities across both new and existing clients through direct outreach and face-to-face engagement.

This role is key to the continued success of Vertiv's Service Sales business and requires a commercially driven communicator who excels at building relationships and securing new business

Who we are:

Nearly all aspects of our lives involve the use of technology. It's how we work, play & do anything in between. This connectivity or use of data is built into the very fabric of our society. It's vital to human progress.

Vertiv believes there's a better way to meet this accelerating demand for data — one driven by passion & innovation.

As industry experts & Architects of Continuity, we collaborate with our customers to envision & build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, & services, to ensure our customers' vital applications run continuously, perform optimally & scale with business needs.

Why Join Vertiv?

• Meaningful & Fulfilling Work
• Collaborative Culture
• Global Career Opportunities
• Inspiring & Caring Leaders in the industry
• Recharge Your Potential
• Insurance & Leave Benefits

Salary & Perks:

• Base + Super + Bonus + Car Allowance
• Own your day Split time between office. WFH & meeting clients.
• Osborne Park based office
• Be part of a top-tier team in a world-class company

Key responsibilities:

• Sales Achievement: Build and maintain a robust sales pipeline focused on maintenance contract renewals, warranty-to-service contract conversions, and upsell opportunities within the installed base.
• Focus on growth: Deliver on sales growth by actively identifying, qualifying, and pursuing new business opportunities with our existing customer accounts.
• Customer engagement: Actively participate in account handovers of new customers in the specified state.
• Conduct regular customer service reviews including face-to-face meetings, to understand service needs and position Vertiv's offerings effectively.
• One Vertiv: Collaborate closely with field Customer Engineers and Service Supervisors, to uncover service opportunities, align on customer priorities, and support and deliver on our retention strategies.
• Understanding customer's requirements: Develop tailored proposals and solutions that address customer requirements and contribute to long-term service engagement.
• Sales Funnel Management & Forecasting: Build and manage a healthy, high-quality sales pipeline. Maintain accurate forecasting and reporting to ensure visibility of progress toward sales goals. Consistent update of pipeline in CRM.
• Collaboration: Work collaboratively across the service BDM team and product sales teams to ensure we are delivering the best customer experience.
• Process Improvement & Customer Experience: Proactive use of Vertiv Operating System to enhance continuous improvement efforts. Continuously seek ways to enhance sales processes, engagement approaches, and customer interactions to maximize satisfaction and conversion rates.

Specialist Knowledge:

• 3+ years experience in Sales / Business Development

• Hunter Approach to Sales

• Strong presentation and communication skills

• Tertiary qualification in Business, Engineering or related field preferred