Administrator / Franchisee Support Coordinator

2 days ago

Arndell Park, New South Wales, Australia Snap-on Tools Full time $60,000 - $80,000 per year

Snap-on is a global brand and leads the way in innovation in providing customers the gold standard in hand and power tools, tool storage, equipment, and automotive diagnostics sold via a network of mobile franchisees.

About this unique role

We're looking for a talented Administrator or Coordinator to provide support to our Franchisees across Australia and New Zealand.

This is an unusual and varied role, responsible for:-

  • building a great relationship with Franchisees, as their first point of contact for billing and statement queries
  • processing weekly tool bill transactions - data entry of credits, debits, returns and other charges using Excel and other systems
  • following up to ensure weekly tool bills are paid on time
  • liaising with Warehouse, Sales and other internal teams to follow up and resolve issues,
  • reconciliations, reporting, order processing, filing and more.

As well as using our in-house systems, you'll use Excel extensively for setting up instalments and uploading transactions into the system.

The ideal candidate will have:

  • Previous administration experience dealing with financial transactions, billing, statements preferred.
  • Experience in accounts or bookkeeping, banking or other similar finance related role desirable.
  • Experience in a busy administration / customer service role, ideally involving product sales and distribution processes.
  • Strong computer skills essential – Intermediate Excel is a must, ERP, fast and accurate data entry.
  • Excellent analytical, numeric and problem solving skills, attention to detail.
  • Great communication and customer service skills.
  • Good time management and organisation skills, able to work with minimal supervision.

This is an excellent opportunity to join a great company so apply by sending your resume and covering letter.

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